Dealer Relationship Manager - South Houston, TX

Banco Santander Brazil•Houston, TX

85d

About The Position

The Associate, Dealer Sales is the frontline ambassador for Santander's auto finance business, responsible for developing and strengthening strategic relationships with dealership partners in their assigned territory. The Associate serves as a trusted advisor, guiding dealers on our products, programs, and policies while ensuring compliance with company standards. By managing dealer accounts, facilitating the loan process, and delivering best-in-class customer service, the Associate, Dealer Sales plays a critical role in driving sales performance, enhancing partner satisfaction, and aligning dealership success with Santander's broader business objectives.

Requirements

This is an outside sales position that requires the associate to reside within the assigned sales territory to meet business needs, effectively service clients, meet with prospects and attend in-person meetings and events.
Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
5+ Years of Sales, Client Relations, Account Management, and/or Relationship Management - Required.
Demonstrable ability to communicate, present and influence key stakeholders as appropriate.
Proven ability to build strong relationships through outbound calls and in person dealer visits.
Ability to manage time effectively and prioritize multiple tasks.
Demonstrates a commitment to delivering exceptional customer service in every interaction.
Excellent written and verbal communication and negotiation skills.
Strong presentation and public speaking skills.
Strong problem-solving skills.
Ability to maintain confidentiality.
Ability to resolve disputes to a level that satisfies all parties.
Flexibility to manage a territory and local travel up to 80% of the time with the occasional overnight, as required.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Responsibilities

Serve as the primary point of contact for all dealer relationships within the designated market area.
Align Santander's products and solutions with dealership needs to drive impactful results.
Establish and cultivate relationships with all dealership personnel to support growth targets and Santander Consumer initiatives.
Analyze and review all territory reporting to identify business opportunities by dealer and to prepare visit or call objectives.
Identify new dealer prospects to grow Santander's market presence.
Engage dealers consistently around the dealer management framework to manage risk effectively, foster sustainable growth and support long-term profitability.
Deliver exceptional customer service and tailored solutions to dealers through engagement and collaboration with internal partners.
Serve as a key resource by educating dealers and internal teams on Santander's programs and initiatives.
Share market expertise and offer feedback to inform strategy and enhance performance.
Manage contract pipeline to provide operational support.
Translate field observations and approval outcomes into actionable insights for internal partners to inform pricing and strategy.
Establish floorplan targets and coordinate meetings with Dealer Principals and Dealer Lending partners.
Manage and maintain vendor and contact information of all dealerships within the assigned territory.
Actively promote and support all digital offerings.
Actively monitor aged liens and outstanding monies owed to deliver profitable outcomes and support internal partners.
Negotiate impound fees to assist in recouping revenue and support internal partners.
Communicate legal demands to Dealer Principals as needed.