Dealer Relationship Manager

Georgia's Own Credit Union

1d•Hybrid

About The Position

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today. This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office. SUMMARY: The Dealer Relationship Manager is responsible for developing, managing, and growing relationships with dealers in Georgia’s Own indirect lending network (Automobile, Marine and RV). This role serves as the primary liaison between the Credit Union and its dealer partners, ensuring quality loan volume, adherence to lending guidelines, and mutually beneficial performance outcomes. The Dealer Relationship Manager also actively seeks out new dealerships partners to expand Georgia’s Own reach and drive strategic loan growth. A key expectation of this role is maintaining strong, professional relationships through frequent communication – both in person and by phone.

Requirements

Bachelor’s degree in a business discipline or related field is preferred, but not required
Minimum 5 years of management or sales experience within a financial institution required, with indirect lending field preferred
Must be willing and able to travel regularly within the assigned region (approximately 50 – 75% of the time)
Strong presence and professionalism in face-to-face interactions
Strong interpersonal skills to influence dealer behavior
Excellent verbal and written communication skills
Ability to work occasional Saturdays to support sales events, or promotional activities based on business needs
Demonstrated knowledge and practical experience in applying credit risk principles to lending recommendations
Understanding of financial services related products and overall financial services operations
Fluent in English required and Spanish preferred

Nice To Haves

Spanish preferred

Responsibilities

Cultivate and strengthen dealer relationships with regular dealer visits and contact via onsite visits and phone conversations
Proactively identify and establish relationships with new dealer partners to expand the indirect lending network (Automobile, Marine, and RV)
Provide training and ongoing support to dealership staff on the Credit Union’s products and processes
Address any issues or concerns raised by dealerships, finding solutions that benefit both parties
Collaborate with Lending Administration to ensure credit policy alignment and loan quality
Work with Lending Administration for expedited loan decisions during the week and on Saturdays
Actively work with dealer partners and internal staff to ensure that approved loans are captured and funded according to established expectations
Monitor dealer performance and proactively address issues related to loan quality, funding delays, or documentation gaps
Drive volume growth through strategic dealer engagement while maintaining portfolio quality
Complete required dealer reviews and reports, constantly keeping a pulse of active dealers by utilizing tools such as Argos Risk, and promptly reporting to Management if anything changes with dealer status
Be the first line of defense and protect the Credit Union against industry risk such as reputational risk
Complete required dealer reviews and reports, constantly keeping a pulse of active dealers by utilizing tools such as Argos Risk, and promptly reporting to Management if anything changes with dealer status
Prepare regular reports summarizing dealer activity and identifying opportunities or concerns
Represent Georgia’s Own at industry events and dealership-sponsored activities
Additional responsibilities may be assigned as needed in alignment with business needs and priorities