Dealer Relations Manager

OSTTRA • Virtual, FL

17h

About The Position

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners. Ideal candidate: This position is located in South Florida - Fort Lauderdale, Miami - South Florida market with travel through-out the state of FL. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships. Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage. Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations Responsible for the retention of 20+ accounts

Requirements

• Bachelors’ degree in Business, Management, Marketing or a related field
• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Significant experience working with CRM tools and are at ease with technology
• Think quickly on your feet and handle ambiguity
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
• Know how to establish rapport and develop meaningful relationships with your clients
• Negotiate effectively, finding the win-win solution to problems
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work
• Regularly assess your own performance and adapt your work to achieve better results
• Must believe in what you do and feel a vested interest the company’s success
• This role requires 80% travel within the region and nationally as needed
• A valid driver license with no restrictions is required to perform the job

Responsibilities

• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
• Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
• Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
• Responsible for the retention of 20+ accounts

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees