Dealer Relations Manager

BizzyCar

3d • Remote

About The Position

This is a relationship-first role with serious impact.

As a Dealer Relations Manager, you’ll be the trusted partner for our dealership customers. You’ll help them adopt BizzyCar successfully, get maximum value from the platform, and grow with us over time. You’ll blend relationship management, product expertise, and strategic account ownership, and you’ll work directly with dealership leaders (Dealer Principals, GMs, Fixed Ops, Service Managers) in a role where you can see the results of your work every week.

This role is fully remote, but we’re looking for someone who lives in a major metropolitan area, is comfortable being on the road, and enjoys building relationships face-to-face. If you thrive in fast-moving environments, enjoy being customer-facing, and can own outcomes without being micromanaged, you’ll fit right in.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred
• 5+ years in Customer Success, Sales, Marketing, or Customer Service
• Proven track record in franchise dealership operations, retail, and/or selling integrated solutions to dealerships
• Tech-savvy, with experience using CRM tools (HubSpot), Microsoft Office Suite, and virtual collaboration tools
• Strong business acumen with an ability to translate product features into dealership success stories
• Exceptional communication and relationship-building skills, from the service lane to the boardroom
• Self-motivated, resilient, and adaptable in a fast-paced, startup environment
• Experience negotiating win-win solutions and managing complex accounts with finesse
• Ability to travel up to 75–100%, including overnight stays
• Valid driver’s license
• Willingness to work extended hours and be on-call as needed

Responsibilities

• Build Relationships That Matter
• Be the trusted advisor for key dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software
• Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations
• Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams
• Work closely with the Executive Team on our largest and key dealership accounts
• Drive Success with Product Expertise
• Lead product implementations and communicate new features and updates effectively
• Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction
• Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions
• Expand and Elevate Partnerships
• Identify growth opportunities, including upselling additional features and driving renewals
• Encourage dealerships to refer new customers, leveraging success stories and positive relationships
• Collaborate with internal teams to continuously improve the dealer experience
• Track and Deliver Results
• Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention
• Analyze dealership performance metrics to deliver actionable insights and recommendations
• Report on key performance indicators, contributing to BizzyCar’s growth and success

Benefits

• Competitive salary and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company.
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees