Dealer Registration Coordinator - Remote

OPENLANE•Carmel, IN

1d•Remote

About The Position

At OPENLANE, we make wholesale easy for our customers by providing a technology-driven, advanced, and uncomplicated digital marketplace for used vehicles. We are a data company that helps customers buy and sell smarter with clear, actionable insights, and an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. The company's values include being Driven Waybuilders, Relentless Curiosity, Smart Risk-Taking, and Fearless Ownership. OPENLANE's end-to-end platform serves the remarketing needs of large OEMs, dealers, fleet operators, rental companies, and financial institutions globally. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion and generated approximately $2.3 billion in revenue. The company has integrated digital marketplaces and vehicle logistics centers that reduce risk, improve transparency, and streamline the experience for customers in about 75 countries. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines, and Uruguay. The Dealer Registration Coordinator will be responsible for coordinating with OPENLANE Sales Professionals and external dealerships to gather, audit, input, and maintain customer’s data in the company's information systems, ensuring company policies, procedures, and state/federal laws are followed.

Requirements

High School Diploma or equivalent is required.
Comfortable using Google Suite offerings.
Highly organized and detail-oriented.
Clear, professional communication both verbal and written.
Resourceful, with an ability to prioritize and drive projects forward.
Can apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Nice To Haves

Minimum of one (1) year of experience in customer service is preferred.

Responsibilities

Ensure a smooth transition for customers from point of sale through to full activation.
Obtain customer information and input into the operating system and CRM completely and accurately and according to company guidelines.
Review documents provided by customers to ensure they meet company policies and procedures.
Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data.
Perform audits and maintain accurate customer data.
Provide support for customer account issues, ensuring proper follow through and resolution.
Handle all contact with customers in a professional, prompt, efficient and courteous manner.
Work effectively and harmoniously in a team environment.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement