Dealer Manager

Knight Insurance Group • Los Angeles, CA

1d

About The Position

This position will be responsible for servicing Westlake Flooring Dealerships. They will be responsible for ensuring that the dealers receive an excellent customer service or help with their questions or concerns. This individual will interact with dealers and other departments within the company to provide information in response to inquiries about accounts or services.

This individual should have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or irate dealers. He/she needs to be able to work independently within specified time constraints.

Requirements

• Good communication, listening and problem-solving skills.
• Basic to intermediate computer knowledge.
• Type a minimum of 25 WPM, spelling and writing skills are necessary.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and team work awareness.
• 4 Year College Degree or higher.

Nice To Haves

• Customer Service and Call Center experience is a plus.

Responsibilities

• Handle high volume of inbound/outbound calls.
• Provide dealers with accurate account information in a fast pace environment.
• Act as the point of contact for the dealer to answer dealer’s questions.
• Identify, research, and resolve dealer’s issues through the database.
• Take payments, make suitable arrangements and offer options.
• Promptly recognize, document, and alert immediate supervisor of any out of the ordinary dealer situations.
• Perform welcome calls for new dealers.
• Request titles to be released to the dealer on behalf of the dealer.
• Follow up on title requests on behalf of the dealer.
• Train dealers to use Westlake systems.
• Be familiar with the FDCPA laws and requirements.
• Collections
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees