Dealer Experience Representative

Revelyst Outdoor•Hyde Park, UT

2d•$19 - $23•Onsite

About The Position

Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovation and redefine what is humanly possible in the outdoors. The Dealer Experience Representative (DXR) is responsible for all aspects of order processing from the initial contact until the dealer is satisfied with the delivery of their order. The DXR is the primary contact for the sales team and is responsible for assuring the dealer receives excellent service, in addition to acting with Leadership as a dealer advocate. This position reports to the Dealer Experience Supervisor and is based out of our Hyde Park, UT office.

Requirements

2 years of experience in customer service
Must be able to type 35-40 WPM
Must be technically inclined
Energetic customer phone skills – must trouble shoot customer product problems
Able to disassemble and reassemble top selling products by end of the 3-month probationary period
Type 35-40 WPM
Efficient in Microsoft Suite
Energetic Phone Skills – must diagnose and resolve questions on the fly
Extreme attention to detail
Able to follow process/flow documentation
Strong dealer service focus
Self-starter with a “Can do” attitude
Consistent attendance and reliability
Strong verbal, written, and interpersonal communication skills are crucial
Good comprehension, listening, and problem-solving abilities
Ability to maintain a high level of energy with a sense of urgency
Strong collaborative team player the ability to establish and maintain positive and effective working relationships
Able to multi-task
Strong time management skills are essential
Ability to execute tasks with a high degree of accuracy and attention to detail

Responsibilities

Be the main contact for incoming dealer calls
Answer incoming calls / respond to voicemail within 24 hours
Respond to emails from dealers within 24 hours
Enter and manage dealer orders with 100% accuracy
Issue Return Authorizations / create shipping labels as needed
Communicate sales orders changes to all appropriate departments
Develop and maintain positive dealer relations with buyers and staff
Effectively present information and respond to questions from management and team members
Monitor and maintain order book daily
Be proactive and demonstrate problem solving skills