Dealer Development Specialist

Mitsubishi Motors North America, Inc. • Franklin, TN

11h • Hybrid

About The Position

The Dealer Development Specialist is critical to maintaining operational continuity within the Dealer Development Team. The position supports the administrative, procedural, and compliance-related functions of the Dealer Package Management System (DPMS) and ensures required dealer documentation, activations, renewals, and system updates are completed accurately and on time. This role supports business operations by ensuring documentation is processed in accordance with established requirements, helping mitigate operational and legal risk by maintaining accurate records and supporting cross-functional coordination between Headquarters, regional teams, and dealers. The Dealer Development Specialist is responsible for providing administrative, procedural, and system-based support to the Dealer Development Team. The role supports established dealer development processes by ensuring required dealer documentation is collected, logged, reviewed for completeness and accuracy against defined criteria, and entered into company systems in support of dealer activations, buy/sells, and renewals. The position maintains dealer records in DPMS and DMS in accordance with documented procedures, performs initial completeness reviews of dealer proposals and agreement packages using approved checklists and templates, and prepares recurring and ad hoc reports. The role also provides administrative and coordination support for meetings and regional activities. Accuracy and attention to detail are critical due to the compliance-oriented nature of the work.

Requirements

• 2+ years of experience in administrative, operations, coordination, or support role
• Demonstrated ability to follow detailed procedures independently and complete work with a high degree of accuracy
• Experience handling confidential or compliance-sensitive information
• Strong organizational and time-management skills
• Proficiency with Microsoft Office tools (Outlook, Word, Excel)
• Effective written and verbal communication skills
• Ability to manage multiple tasks within defined timelines

Nice To Haves

• Bachelor’s degree or equivalent combination of education and relevant experience
• Experience supporting dealer networks, franchise operations, or automotive retail environments
• Familiarity with dealership operations or franchise documentation
• Experience using dealer management, package management, or document management systems
• Intermediate Excel skills (tracking, reporting, data validation)
• Experience preparing reports or meeting documentation for cross-functional teams

Responsibilities

• Ensure all required dealer documents are received, tracked, and reviewed for completeness and accuracy based on established requirements, and routed for appropriate review and approval
• Perform data entry, updates, and status tracking within the Dealer Package Management System (DPMS) in accordance with documented procedures
• Maintain dealer records and updates within DPMS and DMS following established workflows
• Conduct initial completeness and accuracy reviews of dealer proposals and agreement packages using standard checklists and templates, escalating discrepancies as needed
• Perform pre-code validation checks using established criteria and complete dealer coding following documented workflows
• Support dealer agreement renewals by tracking status, preparing documentation, and coordinating required updates
• Prepare, generate, and distribute standardized weekly and ad hoc reports (renewals, EV readiness, finance hold, flooring, etc.) using established formats
• Oversee and distribute dealer e-leads to appropriate regional personnel within 48 hours of receipt
• Perform dealer flooring reviews and monitor the Dealer Flooring Inbox in accordance with defined procedures
• Attend Franchise Executive Committee meetings and document outcomes by preparing formal meeting minutes for review and approval
• Prepare draft addendums for Dealer Sales & Service Agreement renewals using approved templates and language
• Send and track dealer-related communications and mailers (Visual Identity Totems, regional dealer leads, etc.)
• Schedule regional calls and follow-up activities as directed
• Provide administrative and coordination support to internal and regional stakeholders as needed
• Other job duties as assigned

Benefits

• Comprehensive healthcare coverage, including medical, dental, and vision plans
• Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required
• 401(k) with Company match and annual contributions based on years of service
• Professional development opportunities, including training, tuition reimbursement, and employee resource groups
• Up to 30 days of paid time off, including holidays, vacation, and other leave options
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area
• Collaborative workspace where ideas flow freely

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees