Dealer Development Consultant

Caterpillar Inc.•Aurora, CO

1d•Onsite

About The Position

Caterpillar Inc. is seeking a Dealer Development Consultant for its Electric Power Division (EPD). EPD offers integrated solutions, parts, and services to meet the needs of various commercial and industrial electric power customers globally. EPD supports a wide range of applications, including providing back-up power to hospitals, emergency power during natural disasters, and critical infrastructure for data centers and municipalities. With over 95 years in the electric power business, the EPD team possesses world-class expertise and a proven ability to adapt to changing demands, committed to providing sustainable and reliable solutions. The Dealer Development Consultant will lead and manage dealers' relationships to market company products and services. This role also involves assisting in the development of dealer sales capability, market development, project development, project execution, commissioning, technicians, and aftermarket services.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

Nice To Haves

Industry Experience working with dealers.
Basic understanding of Caterpillar’s products and services.
Working with cross-functional teams for project management.

Responsibilities

Understanding of business models and acting within the business process guidance on review.
Designing and assisting dealers on the process of forecast, sales/rental/used strategy planning, and sales techniques, supporting the rollout of new products.
Leading the training and process development of selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
Primary Point of Contact for the Dealer leadership team across all LEPS matters except commercial.
Business and Performance Governance, Dealer Profiles Segment Growth Council Coordination
Dealer Capability Assessments 2.0 Performance Management Metrics / DDC Process Implementation & Adoption
Aged Dealer Inventory Management