Dealer Contract & Program Manager

Herman Miller-posted 3 months ago
Full-time
Holland, MI
Furniture and Related Product Manufacturing
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The Dealer Contract and Program Manager leads the annual renewal process for authorized dealer agreements, ensures Salesforce accuracy, and administers dealer programs and other initiatives that support growth, and enhance dealer engagement and success. The individual partners closely with cross-functional teams and dealer leaders to deliver seamless execution, clear communication, and continuous improvement in dealer experience.

  • Manage the full lifecycle of dealer agreements, including drafting, updating, distributing, renewing, terminating, and maintaining accurate records of agreements, addendums, and amendments.
  • Coordinate with Legal, Credit, Finance, and other teams to ensure compliance and accuracy.
  • Handle dealer communications related to renewals, non-renewals, and terminations, and update systems accordingly.
  • Provide reporting and insights to leadership.
  • Maintain accurate dealer records in Salesforce, including agreements, contact information, trading areas, certifications, and program participation.
  • Partner with Salesforce administrators and data stewards to resolve errors and ensure system alignment.
  • Support dealer locator accuracy across MillerKnoll.com and related systems.
  • Partner with the Sr. Director of Dealer Transformation to design, develop, and implement initiatives that drive dealer growth, engagement, and success.
  • Collaborate with internal teams, external partners, and dealer stakeholders to ensure program effectiveness and alignment with business goals.
  • Support dealer education, training, and onboarding efforts to enhance knowledge, compliance, and adoption of programs.
  • Track, report, and analyze program performance to inform continuous improvement and strategic decision-making.
  • Serve as a resource and advocate for dealers, promoting program awareness, adoption, and proficiency.
  • Bachelor's degree in Business Administration, Sales Operations, or related field (or equivalent experience).
  • 3-5 years of experience in dealer management, contract administration, sales operations, or program management.
  • Experience in distribution or channel management strongly preferred.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong organizational and project management skills with excellent attention to detail.
  • Demonstrated ability to manage complex processes and lead cross-functional initiatives.
  • Skilled in change management, with proven ability to drive adoption and continuous improvement.
  • Strong written and verbal communication skills, including presentation and stakeholder engagement.
  • Financial literacy and business acumen to manage program budgets.
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