Dealer Concierge Specialist

MillerKnoll•Zeeland, MI

About The Position

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. GENERAL PURPOSE The Dealer Concierge Specialist provides best-in-class organizational support and knowledge, working directly with MillerKnoll distribution partners to help navigate and educate their daily general and inquiries. As a trusted dealer advisor, this role brings critical expertise in key business areas. They will help guide teammates on leading support, knowledge and networking expertise to uphold exceptional Concierge team service.

Requirements

Bachelor's Degree in Business, Marketing or related academic discipline preferred.
Minimum 5 years of related professional experience.
Strong knowledge or ability to develop knowledge on MillerKnoll products, services, policies, processes, procedures and technology
Excellent interaction skills: professional communication, listening, empathy and conflict resolution.
Proven interpersonal skills in dealing with individual contacts from various levels and locations (both internal and external) and able to present a positive image both within the corporation and to the public.
Demonstrated expertise creating and implementing alternative solutions to a request or problem
Demonstrated ability to effectively use and train on office automation technology and tools.
Demonstrated ability leading and/or participating on continuous improvement teams/projects and pilot new technology, practices or business enhancements.
Strong demonstration of organizational skills and the ability to work well under pressure.
Ability to informally or formally train or mentor others.
Pro-active, solution-oriented, resourceful and strives for excellence.
Comfortable working in both a collaborative team environment and independently.
Must be able to perform all essential functions of the position with or without accommodations.

Nice To Haves

MillerKnoll brand experience preferred.
Familiarity working in Salesforce preferred but not required.
Previous experience with 3D CAD software, such as AutoCAD, Revit, or CET Designer preferred.
Ability to work support flexible working hours if needed.

Responsibilities

Agility to frequently work across internal departments to present challenges and collaboratively solve improving efficiency, processes and tools.
Build and maintain comprehensive knowledge of products, services, tools and resources across MillerKnoll contract brands.
Coaches, trains, and mentors new and existing team members both formally and informally.
Conducts project and order activities, processes, and provides services information as an experienced and expert consultant to various customer segments.
Exemplify a premium MillerKnoll brand experience through daily dealer-as-customer correspondence, creative problem solving and issue resolution.
Identify and create new knowledge materials for internal teams and dealers to leverage and learn from.
Take lead on complex topics within areas of deeper expertise.
Leverage deep knowledge to engage in consultative positioning to influence dealer decision making and drive profitable solutions for MillerKnoll and our dealer partners.
Maintains accurate record of daily communications, ongoing issues, and resolutions taken.
Responsible for generating and maintaining proper documentation while complying with work instructions and departmental standards, and proposes ideas for improvements to work-flow processes
Proficient leveraging technology platforms to perform daily functions.
Provide deep subject matter expertise in complex MillerKnoll business areas including digital technology and tools, lifestyle products, workplace products, and organizational operations and processes.
Take ownership to resolve dealer support inquiries, executing independent judgement, research and networking to resolve elevated inquires in a complex environment.
Performs additional responsibilities as requested to achieve business objectives.