Dealer Advisor

Crecera Brands•Holland, MI

1d•Onsite

About The Position

The Dealer Advisor is the primary account manager for a vast number of dealerships, providing timely and accurate responses to inquiries, concerns, and requests while fostering strong, long-lasting customer relationships. Dealer Advisors are expected to make decisions with the best interests of both the company and the dealerships in mind, maintaining a positive and solution-oriented attitude. The company covers the spectrum of residential storage and organization needs, from high-end, dealer-supplied custom solutions to do-it-yourself storage systems available online and in retail stores, marketed under brands such as Inspired Closets, ORG Home, Gorgeous Garage, ProClosets, EasyClosets, EasyGarage, Easy Track, and Garage Essentials.

Requirements

At least one year of account management experience or three years of customer service experience, or equivalent.
Strong customer focus with the ability to balance company interests while finding optimal solutions for customers.
Possess strong knowledge of dealership application tools to assist and train new dealerships.
Advanced problem-solving and communication skills with exceptional attention to detail and a commitment to accuracy.
Ability to perform under pressure in a fast-paced environment and manage multiple tasks effectively with the capability to take the initiative and work well independently with little supervision, and as part of a team.
Interpersonal skills in order to work effectively with individuals both internally and externally to The Stow Company.
Must have the ability to interface with all levels of personnel in an office and a manufacturing environment.
Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams, and the ability to learn new computer systems quickly.

Responsibilities

Serves as the account manager between multiple dealerships and internal departments; proactively engaging and supporting company and dealership growth strategies, while also ensuring positive customer relationships.
Supports key performance indicator (KPI) improvement initiatives by sharing resources and gathering dealership feedback for internal teams.
Monitors dealership sales volumes and business trends, identifying changes to drive discussions for resolution.
Manages onboarding activities for new dealerships, such as coordinating training aspects with additional team members, leading various training aspects, and following up with dealerships on progress.
Executes order changes, expedite requests, and carrier updates in coordination with the Scheduling and Shipping teams.
Troubleshoots quality issues, escalating and communicating claims to internal teams while ensuring two-way communication with dealerships.
Leads, implements and supports continuous improvement initiatives, etc., including evaluation of current tools and process.
Lives Company values on a daily basis.
Poses no direct threat to the health or safety of themselves, of others, or to property.
Requires regular attendance to perform essential elements as contained herein between the assigned start and end times for work.
Establishes and maintains effective work relationships within the department, the Corporation and the community; and maintains the professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities.