Dealer Account Manager

RPM•West Palm Beach, FL

7d•Onsite

About The Position

Dealer Account Manager RPM + DCAT RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry. Your Role As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.

Nice To Haves

Experience in customer support, customer service, or customer experience roles
Professional phone presence with the ability to communicate clearly and courteously
Strong computer proficiency and comfort navigating multiple systems
Working knowledge of vehicles and basic automotive concepts
Demonstrated commitment to delivering high levels of customer satisfaction
Strong verbal and written communication skills with the ability to build rapport
Effective problem-solving skills and sound judgment in fast-paced environments
High attention to detail with strong organizational and time-management skills
Prior experience in the auto transport industry preferred

Responsibilities

Operational Dispatch & Logistics Coordination Plan and coordinate vehicle transportation activities from pickup through delivery
Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans
Independently resolve service issues, delays, or exceptions to protect customer experience
Balance service expectations with operational efficiency and business priorities
Customer Experience & Account Support Serve as the primary point of contact for customers via phone and email
Provide proactive updates, manage expectations, and address escalations with professionalism
Translate customer needs into actionable logistics plans
Deliver a consistent white-glove experience aligned with DCAT service standards
Systems, Documentation & Communication Maintain accurate shipment data, notes, and documentation in transportation management systems
Communicate clearly with internal teams and external partners to ensure smooth execution
Support shipping and receiving processes in compliance with company policies
Judgment, Prioritization & Continuous Improvement Prioritize competing demands in a fast-paced environment with minimal supervision
Apply sound judgment to daily operational decisions impacting customers and carriers
Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability