Dealer Account Manager

CARFAX•Centreville, VA

23h•Hybrid

About The Position

Join Team CARFAX as a Dealer Account Manager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026! At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Virginia office subject to change with future business needs.

Requirements

Customer service, relationship management and retention experience
Exceptional communication & time management skills
Goal oriented and results focused
Ability to work independently and prioritize multiple tasks
Ability to persuade & influence others through demonstrated product knowledge
Experience with a CRM tool (Salesforce preferred)

Nice To Haves

Spanish speaking is a plus but not required

Responsibilities

Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
Provide top notch customer service and establish rapport with key decision makers
Achieve monthly metric goals by driving growth with existing CARFAX dealers
Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements
Demonstrate a strong work ethic by being a highly motivated self-starter