Deal Desk Finance Analyst

Twilio

7d • Remote

About The Position

Twilio is looking for a curious, action-oriented Analyst for the Deal Desk Team who lives the Twilio Magic to support our North American Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements or Order Forms (OF). This role partners closely with Sales, Finance, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio. The ideal candidate is passionate, dedicated, and able to understand complex problems while providing financially sound, clearly communicated explanations and solutions.

Requirements

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required.
• Demonstrated analytical and financial skills, with the ability to assess deal economics and explain financial tradeoffs clearly.
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
• Self-starter with a “can do” attitude who is comfortable asking questions
• Advanced Excel skills, including financial analysis and scenario modeling.
• High integrity character that aligns with the Twilio Magic

Nice To Haves

• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA.

Responsibilities

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Finance and Sales.
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
• Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes.
• Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage commitments, and margin impact.
• Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk while aligning with Twilio’s financial guardrails.
• Build and review basic financial models and scenarios to support non-standard deal requests and approval decisions.
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies.
• Surface recurring deal patterns, approval exceptions, and operational friction points, and contribute to continuous improvement of deal desk processes and workflows.

Benefits

• There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
• health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree