Deal Desk Analyst

Five9

14h•Hybrid

About The Position

Five9 is a leading provider of cloud contact center software, dedicated to bringing the power of cloud innovation to customers worldwide. The company fosters a team-first culture, celebrates diversity, and empowers employees to be their authentic selves. Five9 is actively seeking a full-time Deal Desk Analyst who will collaborate with Sales, Finance, and various other departments to facilitate deal closures. This role involves providing essential sales process support, leveraging strong organizational and project management skills.

Requirements

Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
Excellent communications skills both verbal and written
Solid knowledge of sales processes and methodologies
Strong attention to detail, highly organized with the ability to manage multi-tasks effectively
Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes
Proficiency in Salesforce.com and CPQ tools
Experience working in a fast-changing environment that requires results-oriented decision making. Out of the box thinker and ability to think creatively to solve problems

Responsibilities

Act as a sales-facing subject matter expert on process, policy, and pricing related matters
Assist sales teams in creating and positioning complex orders
Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)
Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders
Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
Ability to read and interpret business terms and conditions
Act as a system power user for all SFDC and answer questions before escalating for assistance
Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes
Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
Active involvement and support for special projects as needed
Help ensure Best Practices are being implemented

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave