Deal Desk Analyst (6 Month Fixed-Term)

Everlaw•Oakland, CA

6h•Hybrid

About The Position

Everlaw is seeking a Deal Desk Analyst to join their Go-To-Market (GTM) Strategy & Operations team for a six-month fixed-term during a high-growth period. In this critical “capacity surge” role, you will help eliminate the current quoting backlog and provide expert support for increasingly complex deal structures. As a Deal Desk Analyst, you will act as a strategic bridge between Sales, Customer Success, Finance, and Legal, ensuring deals are scalable, reliable, and accurately provisioned without creating downstream billing issues. You will sit within the GTM Strategy & Operations department, specifically focusing on the Quote-to-Cash (Q2C) lifecycle. Your team is dedicated to building the infrastructure and processes that allow Everlaw to scale rapidly while maintaining financial integrity and operational efficiency. This is a full-time non-exempt position based in Everlaw's Oakland, California office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr. The expected length of the engagement would be 6 months. The onboarding process will integrate you into the company with informative sessions on the product, policies, processes, and team structure and goals, with the expectation to learn, grow, and contribute right away.

Requirements

At least 5 years of experience in Deal Desk, Sales Operations, or Revenue Operations, including hands-on ownership of quoting for new business, renewals, and complex amendments.
Advanced proficiency in Salesforce CPQ or a similar quoting tool, and are comfortable configuring products and bundles, applying price rules, and troubleshooting complex quote logic.
Experienced in balancing short-term sales velocity with long-term revenue integrity, ensuring deals move quickly while still adhering to pricing, discount, and compliance guardrails.
A clear communicator who can articulate complex commercial concepts to diverse internal stakeholders, tailoring your message for Sales, Customer Success, Finance, Legal, and technical partners.
A background in SaaS or Legal Tech environments and enjoy working cross-functionally with GTM teams to support scalable, reliable deal structures.
Detail-oriented and able to manage high volumes of requests in a fast-paced environment, prioritizing effectively and maintaining high accuracy across your queue.
Authorized to work in the United States without restrictions.

Responsibilities

Manage end-to-end quoting for new business, renewals, and complex amendments using Salesforce CPQ.
Act as the primary owner for the Salesforce and ZenDesk queue, managing the intake, triage, and escalation of all Q2C requests.
Reduce wait times and maintain high service standards by resolving tickets within defined SLAs.
Partner cross-functionally with Finance and Legal to navigate non-standard terms and identify system inefficiencies.
Assist in standardizing deal workflows and systemizing the escalation process within Salesforce to improve transparency.
Ensure all deals adhere to established price books, discount thresholds, and Everlaw’s financial compliance standards.

Benefits

Health plans
Dental plans
Vision plans
Paid company and federal holidays
Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
Flexible work-from-home days on Tuesdays and Fridays
Monthly home internet reimbursement
Select your preference of hardware (Mac or PC) and customize your desk setup
Enjoy a wide variety of snacks and beverages in the Oakland office
Bond over company-wide out-of-the-box events and fun activities with your team
Time off for company-sponsored volunteer events
4 paid hours per quarter to volunteer at a charitable organization of your choice
Learning and career development opportunities
Annual learning and development stipend