Deal Desk Analyst I - Small Business Services (SBS)

ADP•Maitland, FL

9d•Hybrid

About The Position

ADP is hiring a Deal Desk Analyst I – Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE) This is a hybrid role based out of our Maitland, FL or Tempe, AZ office. Qualified candidates must live within commutable distance to one of these locations. This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization (Small Business Services). We are seeking an individual who has high-energy, likes to win, thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post-sales onboarding process and smooth transition to ADP.

Requirements

At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
Prior experience in customer success/customer onboarding operations are a plus.

Nice To Haves

Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
Excellent interpersonal and relationship management skills
Excellent written and verbal communication skills, along with organizational and time management
Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills
Meticulous with strong analytical skills and judgement/decision-making ability.
Ability to work in a fast-paced, performance-based environment and meet deadlines.
Work independently and proactively drive issues to resolution.
Knowledge of HR and Payroll industry tools and best practices are also a plus.

Responsibilities

The team will act as a “one-stop-shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more.
Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
Developing tools/calculators that simplify capturing and reporting of payroll balances.
Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start.
Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve.
Ensure smooth and successful hand-off of customer to Service organization.
Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
End-to-end deal support for clients adopting AI platforms, supporting product/process configuration and prompt buildout. Coordinating technical validation and partnering with cross functional teams to ensure successful solution design and deployment.
Guide clients through effective use of the platform, providing hands-on support on features, workflows while proactively identifying complications, troubleshooting technical or operational issues. Coordinating with cross functional teams to resolve challenges.