DCOSE Manager, Data Center Operations Support Engineering

Amazon • Manassas, VA

1d

About The Position

The Data Center Operations Support Engineering (DCOSE) Team provides escalation
and strategic support to Data Center Operations Technicians, acting as technical
Subject Matter Experts (SMEs) and partnering with teams such as Hardware
Engineering and Service Owners to drive issues to resolution. Engineers analyze
failure symptoms to identify possible causes of non-workability and provide the
findings to facilitate the resolution and create long term prevention paths.
Support Engineers also help create scalable solutions by bar raising instruction
sets and managing non-standard issues escalated by DCO.

As a DCOSE Manager, you will manage a team of 6-10 Support Engineers who are
engaged in supporting Data Center Operations teams through tactical technical
escalations, strategic systemic issue management, large scale investigations,
emergent event support, and interacting closely with DCO and Service-Aligned
internal customers.

As part of the DCOSE team you will be engaged in both tactical and strategic
decision making while supporting the team reporting to you. You will oversee
process change, provide proactive and reactive support for ongoing issues, and
act as an advocate for Data Center Operations throughout the Data Center
Community within AWS. You will engage with partner teams, drive change, and
provide metrics and data to help define the goals of the business.

This position requires that the candidate selected be a US Citizen and must
currently possess and maintain an active TS/SCI security clearance with
polygraph.

Requirements

• 3+ years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience
• Experience troubleshooting and debugging technical systems
• Experience with server, storage, networking, or large-scale distributed systems
• Experience in data analysis
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Nice To Haves

• Experience in project management in data centers or comparable critical infrastructure
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience troubleshooting and debugging technical systems, or experience in development or technical support
• Experience in AWS services
• Experience in Python and system design

Responsibilities

• You will support a team of Support Engineers as they are engaged in supporting Data Center Operations teams.
• You will interact directly with Data Center Technicians, Managers, and other Leaders to support escalations for issue resolution.
• You will work with partner teams to push upstream fixes to enable capacity recovery.
• You will meet with partners in operations and support teams routinely to gather data and work issues towards resolution.
• You will contribute to data analytics to support your role.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed