DC Supervisor

THE PAPER STORE•Leominster, MA

About The Position

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile, creating a space that sparks joy with every visit. Role Summary: The Distribution Center Supervisor is responsible for daily operations within an assigned department to ensure productivity, accuracy, safety, and service standards are met. This role is responsible for leading a team of associates, coordinating workflow, monitoring performance, and supporting continuous improvement initiatives across the DC. This position may work in our DCs Inbound, Outbound Replenishment, and/or Ecommerce Fulfillment functions.

Requirements

1–3 years of supervisory experience in a warehouse or distribution environment.
Be a TPS brand ambassador
Strong leadership, communication, time management, organizational and problem-solving skills.
Leads by example and communicate professionally and effectively with associates, peers, and management.
Ability to work effectively within a diverse workforce and communicate professionally with all levels.
Ability to adapt in a fast-paced, high-volume setting.
Proficiency with Microsoft 365 and warehouse systems (WMS); Aptos experience a plus.
Ability to lift up to 50lbs, push/pull up to 100lbs, climb ladders, and stand/walk up to 8 hours.
Flexibility to work varied shifts, weekends, and extended hours during seasonal peaks.

Nice To Haves

Experience with material handling equipment preferred (forklift, pallet jacks, lifts).

Responsibilities

Responsible for daily departmental workflow (picking, packing, replenishment, QC, inventory, ecommerce, or other assigned functions).
Monitor productivity, accuracy, and throughput; adjust staffing and workflow to achieve daily goals.
Lead startup meetings, communicate daily priorities, and set the tone for the shift.
Support peak-season operations with a flexible schedule, especially September–December.
Coach, train, and mentor associates; provide ongoing performance feedback and documentation in partnership with management.
Participate in interviewing, hiring, training, and documenting disciplinary conversations (manager retains final approval).
Promote a positive, inclusive, and professional work environment.
Maintain confidentiality regarding personnel matters, performance discussions, and company information.
Create, update, and maintain SOPs and training materials for standard work.
Ensure consistent adherence to SOPs, safety expectations, and operational policies.
Comply with federal, state, and local regulations, including OSHA requirements applicable to warehouse operations.
Assign and adjust daily tasks based on labor, volume, and priorities.
Communicate issues, obstacles, and opportunities proactively to leadership.
Partner with the Department Manager on labor planning, scheduling, and staffing needs.
Own daily reporting, dashboards, and KPIs; identify performance gaps and help implement corrective actions.
Lead small scale process improvements to enhance efficiency, accuracy, and quality. Scale process improvements to enhance efficiency, accuracy, and quality.
Collaborate with other DC departments to resolve workflow issues andmaintainend-to-endoperationalflow.
Lead shift meetings and effectively communicate daily goals, building, and company wide information; setting the tone and energy level of the day.