Internship - DC/MM IT Support

Menards, Inc.•Eau Claire, WI

41d•Onsite

About The Position

The DC/MM IT Support Technician Intern is responsible for providing equipment repair assistance to the Menards's Distribution Centers and Midwest Manufacturing departments; along with being an integral part of the IT Support team. You will assist in troubleshooting, repairing, and preventative maintenance work on the technical equipment; while also gaining great experience. The schedule for this position is flexible and we work with your school schedule! The position requires 15-20 hours per week between 8:00 a.m. - 5:00 p.m. Monday-Friday.

Requirements

Obtaining an Associate or Bachelor Degree in Information Technology, Networking, Communications Technology or equivalent (Candidates must be enrolled in a College/University)
Knowledge of operating systems, such as Android, Windows 10 and Windows 11
Knowledge of MS Office Suite (Word, Excel and Outlook)
Knowledge and experience with printers (multi-Functional and laser)
Excellent performance interpersonal skills; customer service skills; organizational skills; and verbal and written communication skills
Excellent analytical skills for problem determination and resolution
Ability to remain calm and courteous in demanding situations
Ability to manage multiple priorities
Ability to work independently, as well as with a group
Must be able to work 15 - 20 hours per week between the hours of 8A - 5P Monday - Friday
This internship is part-time and runs until you graduate
Ability to lift up to 75 pounds for warehouse pickup and delivery duties
Must work within normal office hours at the Menards Distribution Center (remote work is not offered)
Candidates must be eligible to work in the United States, presently and in the future, without sponsorship

Responsibilities

Configure and install hardware and peripheral components, such as monitors, keyboards, printers and disk drives
Repair and perform maintenance on company owned computers and peripherals
Troubleshoot basic network related issues
Enter commands and observe system functions to verify correct system operation
Perform generic and basic tests on connectivity and application launches
Recommend or perform remedial actions to correct problems and documents issues
Unpack equipment and pack equipment for shipping
Provide updates and completion information to manager and/or Team Members
Prepare paperwork to document work in progress, completed work and other necessary tracking paperwork; submit paperwork on a timely basis to department management
Routinely works aloft on ladders with hand tools and test sets
Follow established company policies regarding safekeeping and security of equipment under repair