Day Center Manager

Fathers Heart Street Ministry•Oregon City, OR

15d•Onsite

About The Position

Position Overview The Day Center Manager plays a vital role in creating a safe, welcoming environment for clients while overseeing the daily operations of our day center. This position is responsible for leading and supporting an established team in the successful execution of their assigned duties, ensuring smooth, consistent service delivery. The role includes managing staff and volunteers, coordinating with community partners, and directly supporting clients across a continuum of care that responds to a wide range of needs. The ideal candidate brings strong operational leadership, collaborative skills, and a genuine commitment to serving vulnerable populations.

Requirements

High school diploma or GED
At least 5 years of related experience in shelter operations, social services, or community outreach.
Or equivalent combination of education and experience
Valid driver license
Mission Alignment: Demonstrate strong commitment to The Father's Heart core values through both attitude and action
Emotional Intelligence & Intuition: Ability to read situations, people, and environments and respond appropriately
Problem-Solving: Identify issues quickly and implement effective solutions both independently and as part of a team
Service Excellence: Respond promptly to client, volunteer, and team needs while continuously seeking feedback for improvement
Communication: Strong listening skills with ability to communicate clearly both verbally and in writing
Technology: Basic proficiency with computers, internet, and common software applications
Relational Leadership: Builds trust with staff, clients, volunteers, and partners while maintaining healthy boundaries
Ability to stand, walk, and sit for extended periods
Manual dexterity for handling materials and equipment
Capability to lift and move up to 50 pounds regularly
Vision adequate for detailed work with ability to adjust focus
Physical stamina for climbing, balancing, and reaching as needed

Responsibilities

Oversee daily operations of the day center in accordance with TFH guidelines and policies
Ensure facilities are maintained to high standards of cleanliness and safety, including kitchen, clothing room, dining areas, living spaces, and restrooms
Manage "outside watch" protocols for client safety and security
Manage onsite onsite security services provided by a third-party vendor, overseeing daily operations, performance standards, and coordination to ensure a safe and secure environment
Strong data, tracking, and budgeting skills, using metrics to monitor performance, forecast costs, and manage budgets effectively while driving informed decisions
Provide direct oversight of daily shelter activities, addressing real-time issues related to client needs, space usage, supplies, and staff coverage
Monitor client flow, capacity, and daily routines (meals, intakes, departures), stepping in as needed to maintain order, safety, and smooth operations
Deliver compassionate, culturally sensitive services to clients
Lead crisis response during incidents involving client safety, behavioral escalation, facility issues, or community concerns
Support client well-being across multiple dimensions of health and wellness
Share personal experiences with mental health and recovery when appropriate and beneficial
Respond promptly to client needs and requests for assistance
Document incidents appropriately and communicate critical issues to leadership on a timely manner
Lead, supervise, and support an established team, ensuring all staff effectively carry out their assigned roles and responsibilities
Foster a positive, inclusive, and accountable team culture aligned with the organization’s mission and values
Oversee staff scheduling, coverage, and workflow to ensure consistent, high-quality day center operations
Provide ongoing coaching, training, and performance feedback to support staff development and success
Conduct regular team meetings and individual check-ins to promote clear communication and collaboration
Ensure staff follow organizational policies, safety protocols, and best practices when working with clients
Address staff concerns, conflicts, and performance issues in a timely, professional, and solutions-focused manner
Model trauma-informed, client-centered practices while supporting staff in meeting the varying needs of clients across a continuum of care
Collaborate effectively with community partners
Coordinate with Executive Leadership on major decisions and strategic initiatives
Maintain positive relationships with referring organizations and stakeholders
Serve as key relationship steward with local churches, service providers, and community partners
Coordinate referrals, collaborative efforts, and joint initiatives with community partners
Identify partnership opportunities that strengthen service delivery and mission alignment