Datacenter Technician L3
About The Position
While under the guidance of management, these resources will be responsible for physical upgrades, implementation, optimizations and troubleshooting onsite at two of the clients Santa Clara data centers. Lab techs will deploy circuit boards and need to be able to troubleshoot any related issues, run diagnostics, create documentation, etc. Resources will also assist in rack and stack, cabling and other common data center activities. The contractors will also be expected to have some shift flexibility. 80+% of the time they will work 1st shift (day shift) but occasionally they will be asked to work a night shift to help execute off-hour upgrades. Additional tasks will include: • Handling Labs and Datacenters using DCIM Tools, spreadsheets and task tracking tools. • Your responsibilities will also include defining standards in labs to keep them safe, clean and organized. • Deploy test boards that run automated tests from Software Developers and triage and root cause board issues which are not due to hardware or software issues but, that potentially have test setup issues. • Remove and redeploy boards that need software and/or hardware upgrades from board engineers on a regular cadence. • Collect data for critical metrics for the lab and track progress.
Requirements
- Some shift flexibility
- Strong experience installing and troubleshooting circuit boards (GPUs, NICs, etc)
- Knowledge and willingness to contribute in rack and stack related tasks
- Hardware vendor certifications for any of the specified technologies.
- Knowledgeable in Linux & networking.
- Extensive server, network and cabling installation experience.
- Excellent communication skills both written and oral at all levels; able to explain highly technical concepts to less technical people
- Proficient in MSOffice Suite, particularly Excel.
- Experience using JIRA, Netbox and ServiceNow.
Responsibilities
- Handling Labs and Datacenters using DCIM Tools, spreadsheets and task tracking tools.
- Defining standards in labs to keep them safe, clean and organized.
- Deploy test boards that run automated tests from Software Developers and triage and root cause board issues which are not due to hardware or software issues but, that potentially have test setup issues.
- Remove and redeploy boards that need software and/or hardware upgrades from board engineers on a regular cadence.
- Collect data for critical metrics for the lab and track progress.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
