Datacenter Manager

Pomeroy

1d

About The Position

The Business Relationship Manager I -- DCS (Systems Operations) is responsible
for building and maintaining a positive relationship with new and existing
clients; establishing and enhancing relationships with key personnel within the
client organization. The position works with Pomeroy and client personnel to
understand client requirements and work directly with the client to support
their needs. This position manages the work efforts of individual contributors
and will work with management to maintain staffing levels, complete performance
reviews, assist with completion of training/certification, and other items as
assigned by management. The BRM I-DCS must always be prepared to represent the
client's interests while maintaining and fostering a positive image of Pomeroy.
The BRM I-DCS understands the SOW and the extent and limitations of what Pomeroy
is expected to provide. The BRM I-DCS is responsible for identifying all client
metrics and assure reporting on measurement.

Requirements

• Strong client analysis, communication and customer service skills.
• Maintain a highly professional appearance and manner when dealing with clients.
• Creative problem-solving skills when faced with client issues.
• Flexible and cooperative in working with internal personnel.
• Ability to work independently with minimal or no supervision.
• Knowledge of Microsoft OFFICE
• Ability to prioritize and organize workload.
• Strong Interpersonal skills
• Flexible/Open Minded
• Results Oriented Education; 2-year Associate degree (field related) or Bachelor's degree or equivalent experience
• Systems Operations, AS400, Production Control experience required
• Must have access to a highspeed internet connection and have a private telephone service available for company use if required.

Responsibilities

• Work closely with the client and Pomeroy personnel to understand the client's requirements.
• Attend client meetings as needed to maintain a positive relationship.
• Look for opportunities to present other Pomeroy services to the client.
• Facilitate team meetings effectively
• Provide on-going communication between Pomeroy, client(s), and employees
• Facilitate the use of personal/holiday time with direct staff
• Assure accurate and timely SLA report generation, validation and presentation of compliance to customer metrics.
• The BRM-DCS will be responsible for managing operations in their assigned area (Systems Operations)
• Must be well versed in Systems Operations (Batch, Network, Midrange, Mainframe), AS400, Production Control
• Understand budgeting and financials for area of responsibility
• Assist with forecasting
• Review, track and analyze financial performance and take necessary actions, with appropriate management approval, to meet or exceed financial objectives
• Reports directly to Business Operations Manager, DCS

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees