Database Solutions Development Engineer | US

Degreed

8h • Remote

About The Position

At Degreed, the Database Solutions Development Engineer on the Customer Engineering team addresses complex technical challenges at the intersection of data, integrations, and client success. This role involves managing a diverse ticket queue and owning larger-scale initiatives such as data migrations, cleanups, and process automation. The engineer will join a small, high-tenure, fully remote team across the US and Europe, working independently to identify improvements and build tools and processes for team effectiveness, supported by collaborative workflows.

Requirements

• 4+ years of hands-on experience troubleshooting complex, highly technical client issues in a fast-paced environment.
• Expert-level SQL skills, including SQL Server — querying, stored procedures, functions, performance optimization, and understanding the downstream impact of actions.
• Strong attention to detail and the ability to investigate, debug, and resolve data issues with precision and care.
• Clear, effective communication — able to translate complex technical concepts for non-technical clients and stakeholders.
• Comfort working with AI-assisted development tools (e.g., Claude Code) to accelerate troubleshooting and script development.
• Experience with browser dev tools, tracing tools, and log file analysis.
• Genuine curiosity and drive — someone who approaches new problems with critical thinking and a solutions-first mindset.

Nice To Haves

• Experience with C# — particularly for reading code, identifying logic issues, and working with SSO class libraries.
• Hands-on experience with FTP, APIs, webhooks, ETL processes, and data formats (CSV, JSON, XML).
• Familiarity with logging and observability tools such as Datadog and Amplitude.
• Experience with Snowflake, Azure Data Factory, or similar cloud data platforms.
• Working knowledge of GoodData or similar reporting/analytics platforms.
• Understanding of SSO protocols and App-to-App integrations.
• Background in database administration — performance tuning, efficiency optimization, or data recovery.
• Familiarity with Elasticsearch.

Responsibilities

• Investigate, troubleshoot, debug, and resolve the organization's technical issues, serving as an escalation point across the Customer Engineering and Support organizations.
• Partner closely with Support, Product, and Engineering teams to diagnose and resolve technical issues while maintaining a deep understanding of platform architecture and behavior.
• Build and maintain scripts to automate troubleshooting workflows using SQL, PowerShell, or equivalent scripting languages, reducing manual effort and improving resolution speed.
• Triage and resolve complex data issues, constructing detailed reports using SQL tables, queries, functions, and stored procedures.
• Develop and maintain expert-level knowledge of all Degreed platform features, configurations, APIs, integrations, jobs, and architecture — staying current as the product evolves.
• Handle client production data with extraordinary care, rigor, and awareness of data privacy standards and procedures.
• Communicate findings, root causes, and solutions clearly to both technical and non-technical audiences, including clients and internal stakeholders.

Benefits

• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success. View full details →

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees