Database Engineer II - AMZ23042.8

Amazon • Seattle, WA

18d • $124,700 - $168,800

About The Position

Multiple Positions Available:
• Resolving customer technical issues through a variety of contact channels
(telephone, email, and web/live chat), applying advanced troubleshooting
techniques providing tailored solutions and working to dive deep into the root
cause of an issue.
• Staffing a support operations role, accept escalated tickets from peers in
support, and leverage technical skills to determine if an escalation to the
service team is necessary
• Responsible for staying current and continuously learning groundbreaking
technologies.
• Drive support-related processes improvement, focused on our customers’
experience. These can include tutorials, how-to videos, technical articles,
trainings, among others.
• Provide feedback to internal AWS teams on how to improve our services, and
work on critical, highly complex customer problems that may span multiple AWS
services.
• Help coach/mentor new team members.

Requirements

• A Bachelor’s degree or foreign equivalent in computer science or related field and 3 years of experience in job offered or systems engineering, database administration, technical consultant, or related occupation.
• 3 years of experience in technical support .
• 1 year of experience in software development.
• 1 year of experience in with object oriented language

Responsibilities

• Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
• Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
• Responsible for staying current and continuously learning groundbreaking technologies.
• Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
• Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• Help coach/mentor new team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level