Database Coordinator (3663)

THE SALVATION ARMY•Austin, TX

2d•Onsite

About The Position

This position is responsible for: Provides professional and timely response to donors’ questions, requests for information, changes regarding donations and donor records; creates and issues donation acknowledgements and correspondence with attention to accuracy and detail; performs accurate and timely entry of donations, donor record updates ,and information maintenance in constituent relation management database; creates various complex queries and reports and is responsible for accuracy and follow through of assigned projects; performs donor and prospect research, utilizing a variety of web based sources.

Requirements

High school diploma or G.E.D. required
Three to four years donor database management experience, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to sort and file documents alphabetically and numerically.
Ability to enter data into a computer with a high rate of accuracy in a timely manner.

Nice To Haves

Associate’s Degree from accredited college and university in business administration, communications, or related field preferred

Responsibilities

Processes the daily mail donations for the Area Command; allocates donations to appropriate accounts and balances account; enters donations in donor records database and generates donation reports; submits donations and reports to the Finance Department for further processing.
Enters donations, and/or oversees import of donation information into the donor database containing all confidential donor information for the Area Command.
Receives reviews and verifies information for data entry into the database to ensure appropriate information is present and complete; re-directs items with incomplete or inaccurate information; works with fundraising staff to trouble shoot areas needing resolution.
Accurately processes all donor acknowledgements with attention to maintaining a high quality of workmanship that individually recognizes and properly thanks each donor for their support; according to established best practices, completes and mails communications within specified timelines.
Addresses donors’ requests and helps resolve problems regarding donations or other information held in the constituent relation management database.
Performs donor and prospect research, utilizing a variety of web based source; provides summaries of data and reports to staff as requested.