Database and Policy Coordinator
About The Position
Works under the general supervision of the Land Development Manager in the City Engineering Division to maintain the website data management system (Accela) for development plans and permitting requirements, and coordinates policy and procedures by maintaining and updating all standards, guidelines, and Standard Operating Procedures (SOPs) to reflect current engineering practices. Providestechnical guidance, recommendations, and operational support for both internal and external Accela users to ensure efficient database use and workflow management. Manages database operations to ensure alldeliverables meet division goals, specifications, and contract requirements. Implements and evaluatesinformation management solutions to identify best practices and technologies that enhance productivity. Serves as the system architect for the division’s engineering plan and permit submittal processes by initiating workflows, monitoring submissions, and distributing permit inquiries, requests, and payments. Provides customer service support to 901 Portal (Accela) users, assisting them in navigating the engineering database and completing required steps in the permitting and standards process. Provides plan review assistance to the Engineering Division, private developers, and contractors, ensuring compliance with established requirements. Tracks and provides updates on project plan reviews submitted to City Engineering, maintaining accurate records of all Land Development Office (LDO) accounts and Accela inquiries. Guides private citizens through Accela-based requests and Land Development Office procedures. Provides direction and guidance related to Right-of-Way (ROW) requirements and issues. Creates and maintains engineering workflows within the Accela database to support continuous process improvement. Conducts quarterly reviews of all LDO policies and procedures to ensure ongoing compliance with current standards.
Responsibilities
- Maintain the website data management system (Accela) for development plans and permitting requirements
- Coordinate policy and procedures by maintaining and updating all standards, guidelines, and Standard Operating Procedures (SOPs) to reflect current engineering practices
- Provide technical guidance, recommendations, and operational support for both internal and external Accela users
- Manage database operations to ensure all deliverables meet division goals, specifications, and contract requirements
- Implement and evaluate information management solutions to identify best practices and technologies that enhance productivity
- Serve as the system architect for the division’s engineering plan and permit submittal processes
- Provide customer service support to 901 Portal (Accela) users
- Provide plan review assistance to the Engineering Division, private developers, and contractors
- Track and provide updates on project plan reviews submitted to City Engineering
- Guide private citizens through Accela-based requests and Land Development Office procedures
- Provide direction and guidance related to Right-of-Way (ROW) requirements and issues
- Create and maintain engineering workflows within the Accela database
- Conduct quarterly reviews of all LDO policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
