Data Verification Analyst

First Orion • North Little Rock, AR

1d

About The Position

We are looking for a Data Verification Analyst to join us. This individual will work as part of the Data team to call, research, and verify First Orion data. This requires calling, using research tools, and working in collaboration with other teams to fulfill the verification process. This team member will be able to perform these duties independently in a timely fashion while communicating with their team members for larger or more difficult projects.

Requirements

• High School diploma
• Microsoft Office proficient: Excel, Word, Outlook
• Detail-oriented with excellent communication and problem-solving skills
• Time Management skills
• Ability to work independently or in a group environment
• Strong customer service and effective interpersonal skills, including ability to speak on the phone for many hours of the day in a professional and courteous manner

Nice To Haves

• Fluent in Spanish is a plus
• Previous research experience in an academic or work-related project
• MIS bachelor's or associate degree

Responsibilities

• Research and verify data through phone-based contact and web-based searches, as well as First Orion internal tools
• Work to ensure data quality across all internal and customer facing systems
• Communicate with team members and other First Orion teams about verification details
• Customer problem solving through email and/or tickets
• Support customer escalations by being on call approximately once per quarter. You would be primary on-call contact once every three months, and then move to secondary on-call the following week

Benefits

• Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements.
• We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work.
• Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees