Data Valorization and Performance Advisor

Desjardins • Aurora, CO

5d • Hybrid

About The Position

The Direct Distribution Performance team is responsible for analyzing the operational performance of client relations centres in home and auto insurance. More specifically, our team is responsible for monitoring the individual performance of service delivery employees using a variety of data sources. More specifically, you will be required to: Analyze and identify user needs, work on data valorization initiatives, and ensure operationalization through cross-sector coordination. Help business sectors define their needs, make recommendations and provide advice for selecting, implementing and using data management tools. Conduct research and descriptive, diagnostic and predictive analysis to ensure optimal data use. Build and develop complex reports using database management systems and modelling techniques to define the logic behind the data. Make recommendations to support business decision-making. Identify opportunities to improve models, and recommend ways to enhance data management tools. At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

Requirements

• Bachelor's degree in a related field
• A minimum of four years of relevant experience in business intelligence and data valorization
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required for positions in Quebec
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• SAS programming skills
• Expertise in designing reports and dashboards with Power BI
• Knowledge of call centres, client relations centres and/or phone services
• Action oriented
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning

Nice To Haves

• Experience with the agile approach (an asset)

Responsibilities

• Analyze and identify user needs
• Work on data valorization initiatives
• Ensure operationalization through cross-sector coordination
• Help business sectors define their needs, make recommendations and provide advice for selecting, implementing and using data management tools
• Conduct research and descriptive, diagnostic and predictive analysis to ensure optimal data use
• Build and develop complex reports using database management systems and modelling techniques to define the logic behind the data
• Make recommendations to support business decision-making
• Identify opportunities to improve models, and recommend ways to enhance data management tools

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees