Data & Technology Enablement Manager - Strategic Customer Group

Becton Dickinson Medical Devices•Raleigh, NC

12h•Onsite

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. About the role: This role operates as a hands-on subject matter expert, ensuring BD Learning Academy (BDLA) and Data Mesh outputs are reliable, governed, and actionable for Strategic Customer Group (SCG) field teams and leadership. This role translates defined strategies into structured workflows, dashboards, and enablement assets that support SCG account planning, customer engagement, and clinical readiness insights.

Requirements

Bachelor’s degree
At least 5 years of experience in healthcare analytics, enablement operations, or commercial operations
Specialized, non‑entry‑level expertise in hands‑on experience with learning platforms, analytics tools, dashboards, or data products
Strong ability to translate clinical data into operational insights for non‑technical stakeholders.
Proven cross‑functional collaboration skills

Nice To Haves

Preferred analytics tools (PowerBI, Tableau, SQL familiarity)
Experience with LMS or LXP (Cornerstone, Docebo, etc.)
Experience supporting commercial field teams.

Responsibilities

Determines workflow design, metadata governance steps, dashboard requirements, and prioritization of operational enhancements within established SCG and BDLA frameworks.
Influences cross‑functional teams (SCG Ops, CI&A, MedTech, SCG Enablement) by translating needs into requirements and ensuring consistent interpretation of data products.
Accounts for the quality, accuracy, and usability of BDLA and Data Mesh outputs supporting SCG.
Influences SCG operational decisions by providing trusted data, dashboards, and enablement insights.
Lead operational execution of BDLA content workflows supporting SCG priorities, including content onboarding, lifecycle management, and training analytics.
Partners with business units and centralized teams to ensure BDLA learning pathways align to SCG account strategies and clinical transformation goals.
Monitors BDLA completion, adoption, and utilization metrics; translate insights into actionable summaries for SCG leadership.
Manage the operational use of Data Mesh insights for SCG, including assessment trends, indicators, engagement history, and clinical readiness signals.
Supports development and maintenance of standardized dashboards and reports used in SCG targeting, account planning, and operational reviews.
Ensures data products are documented, governed, and consistently interpreted by SCG stakeholders.
Takes a lead role in executing established operating plans for BDLA and Data Mesh within SCG.
Partners with SCG operations, analytics, and technology counterparts to ensure tools are used consistently and effectively.
Serves as the primary operational point of contact for BDLA and Data Mesh support within SCG.
Identify operational gaps, inefficiencies, or adoption challenges and recommend process improvements.
Supports recurring operational cadences (e.g., weekly ops reviews, enablement check‑ins) with reliable data and insights.