Data Systems Desk Support Coordinator

Volunteers of America Los Angeles•Los Angeles, CA

2d•$28 - $29

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . The CQI Department supports both Corporate functions and remote program locations. This coordinator position provides technical phone support for department customers, and receives and monitors Data Systems service requests, receiving incoming calls, e-mails and hard copy service requests. Provides general office support for the CQI Department as needed. Establishes and maintains cooperative and harmonious working relationships with corporate and program staff.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Valid California driver license and access to dependable transportation with adequate insurance
High School Diploma or GED
3 years of office and/or clerical experience; coursework or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirement.

Nice To Haves

Working towards a Bachelors Degree in Business Administration, Management, or related field.
Prior help desk experience preferable
Bilingual in English and Spanish (written and verbal).

Responsibilities

Responds to Data Systems Service Requests via telephone, e-mails, and service tickets.
Provides Data Systems Help Desk replies to questions / Service Requests accordingly and for complex issues, triages the call to appropriate Business Systems Analysts for resolution
Provide administrative services including creating accounts and changing passwords, troubleshooting issues, and triaging issues.
Communicate via emails, phone, and meeting; to assist users and relay project statuses
Prepare needed documents for Data Systems projects
Maintains Data Systems files and other related documents
Filing and assisting other CQI staff when required
Data Systems Help Desk operation
Maintains Data Systems requests, coordinates with business research analysts, to ensure service needs are met
Maintains Data Systems accounts and password requests.
Makes changes to system workflow when needed.
Triage for Data Systems, handles incoming Data Systems Service Requests
Coordinates with programs to maintain and update staffing and related programs for Data Systems projects.
Coordinates staff training and administrative events
Other duties as required and is subject to change at any time.