Data Services Technician

Range•Worland, WY

About The Position

Under the oversight of the Plant Supervisor (Operations Manager-Sheridan), the Data Services Technician is responsible for the installation and maintenance of telecommunications services, cabling, customer premise equipment (CPE), field equipment and terminals. Responsibilities extend to troubleshooting, isolating, and performing the necessary repairs on defective equipment in the network. Perform installation and assist with maintenance functions, Information Technology (IT) services, battery testing carrier systems and assisting with non-regulated equipment. Coordinates with other departments on service installations and updates changes for company records (billing, facility, etc.). Documenting and completing project related forms on all installations and repair services rendered. Monitors alarm systems to maintain equipment, and communicates updates, changes or problems to key contacts and impacted customers. This role participates in a scheduled on-call rotation / emergen cy response during evenings and weekend hours, remaining in area and available to respond and perform work outside of normal business hours is required while on-call. Work-related travel is expected in this position as necessary.

Requirements

Successful completion of a High-School diploma program or GED curriculum / exam (12th grade equivalent) or any other state recognized secondary education program.
A minimum of 2 years of work experience performing telecommunications data services related functions.
A valid, state issued, and insurable driver’s license.
Fundamental working knowledge of networking concepts, practices and procedures and ability to apply in varied situations.
An advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner. Applies highly proficient and specialized skills that allow employees to function in situations that are varied, complex, and/or non-routine. Must be able to see patterns and trends and draw conclusions from observations across various situations.
At an intermediate level, be proficient with organizing the planning process. Develop and direct detailed project schedules including tasks, accountabilities, and deadlines. Anticipate problems that may impede work. Communicates changes and progress.
Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, and general standards and past practices.
At an advanced level, be proficient with PC based systems, word processing and data entry tools. Creates moderate-to-complex documents. Fundamental knowledge of programing. Conducts intermediate level of systems analyses and troubleshoots issues.
Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone).
Intermediate skills with operation of hand tools, industry equipment and materials, and testing equipment and systems to troubleshoot and perform repairs and installations. Must have the ability to differentiate between colors.
The ability to listen / understand information / ideas presented through spoken words and sentences, paired with the ability to communicate information / ideas in speaking so others will understand.
The ability to read / understand information / ideas presented through written / typed words / sentences, paired with the ability to communicate information / ideas in writing so others will understand.
Requires the ability to use one's work time effectively and productively,
Working knowledge of principles and processes for providing customer and personal relations. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department.
Successful performance requires being careful about detail and thorough in completing work tasks.
Successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Develop and maintain relationships to enhance workflow and work quality. Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Handle sensitive issues and facilitate collaboration at the highest level.
Successful performance in this role requires being honest and ethical.
Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; supervisor/manager is available to resolve problems.
This role requires proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Nice To Haves

Completion of one or more of the following certifications: Class A CDL Tower Certification Pole Certification
Technical School, a 2-year / associate degree (in Electronics, Telecommunications, Radio, and/or Construction).

Responsibilities

Install and Transfer Services
Repair and Maintain Plant equipment
Professionally complete all installation and repair-related forms and reports. File and submit accordingly within assigned timeframes.
Communicate with other departments on service installations/repairs delivered and advise on necessary updates for billing, facility records, and other company files.
Install wireless equipment including point-to-point wireless systems, wireless access points, security cameras, PBX equipment and wiring for the equipment.
Monitor alarm systems to maintain equipment and communicate problems that affect company operations / services and impact customers.
Meeting and maintaining compliance with local, state, and federal regulations across all areas of this role’s functions are an expectation and key objective.
Must follow all company safety policies / procedures, and always use appropriate personal protective equipment (PPE).
Uphold and demonstrate your commitment to Range’s values in everything you do. Be Innovative-Create the environment where we continually improve and adapt, Be Kind—Our actions make a difference, Be Trustworthy—Do the right thing, take responsibility for our actions, and honor our commitments, and Be United—People are our purpose; unified teams build the strongest networks.
Performs various other related functions and duties as assigned.