Data Services Technician

Henry Schein-posted 8 days ago

Full-time • Entry Level

Ames, IA

5,001-10,000 employees

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This position is responsible for extraction, transformation, and loading of data from one dental software product into other Henry Schein Practice Solutions products. Responsible to work toward and assist in the achievement of individual, team, department, and all company goals.

Serve as a contact for both internal and external customers during all phases of the data migration
Manage multiple/simultaneous ETL projects
Recognize and escalate customer data issues
Ensure the timely and effective completion of migration expectation are met or exceeded
Document, record, and appropriately track completed tasks to provide accurate record of account/project history
Resolve complex data related problems
Prioritize projects and customer needs based on changing demands
Strong ability to acquire new knowledge related to changing work environment

Database experience or software development, including but not limited to C#, Java, or HTML5
Practice management software and services including Henry Schein solutions experience
Computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
Understanding of SQL, primarily Microsoft T-SQL
Understanding of database architecture and connectivity, including but not limited to Pervasive, Sybase, Microsoft Access, Microsoft Excel, Flat Files, CSV, MySQL, and others
Understanding of both client/server and cloud based (SaaS) applications and services
Basic understanding of regulatory compliance including HIPAA
Basic understanding of Agile development
Excellent time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Excellent interpersonal communication skills
Excellent written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
Typically 4 or more years of related experience.

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more. Benefits may vary by location or status.

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