Data Science Lead- People Analytics

Citizens Bank•Johnston, RI

3h•$160,000 - $180,000•Hybrid

About The Position

The Human Resource Analytics team at Citizens Bank leads the organization’s understanding of workforce insights and organizational health. Our team uncovers holistic data-driven business opportunities across the talent lifecycle to enable transformational change and operational efficiency. We analyze internal and external data to understand diverse employee voices, and experiment to scale solutions that make the work experience better. The ideal candidate sees beyond the numbers to find opportunities to strengthen the employee experience and organizational performance. The candidate is a change agent with a demonstrated track record of marrying complex sets of people data with business imperatives to create actionable insights on performance, retention, and organizational agility. The candidate possesses strong quantitative skills, is capable of managing multiple projects simultaneously, and can communicate effectively with executive and technical audiences. An “outside in” perspective, data science skills, high intellectual curiosity, and a consultative posture are essential skills to possess in this role. The HR Data Science Consultant at Citizens Bank will:

Requirements

Expertise in qualitative and quantitative research methodology, data management, data visualization and storytelling.
Creative and strategic thinker - ability to assess needs, collaborate, and deliver data-driven, practical solutions that drive results
Strong decision-making skills; stellar interpersonal, influencing, relationship building, and collaboration skills
Proficiency in change management approaches (e.g., PROSCI, etc.) and people management
Advanced analytical and problem-solving skills - approaches problems with rigorous logic and a curious mind – looks beyond the obvious and searches for deeper answers
Proficiency in building talent and skill assessment methodologies.
Deep knowledge of pre-employment assessment methodologies and practices.
Ability to communicate effectively with technical and non-technical audiences – tells stories with data that resonate with stakeholders and maximize impact; excellent written and verbal communication skills
Ability to manage multiple client groups simultaneously; strong project management background
Proficient in data querying languages (e.g., SQL), database management systems, and employee listening platforms (e.g., Perceptyx, Glint)
Applied statistics or experimentation (A/B testing) and psychometric principles (e.g., regression analysis, factor analysis), as well as research design
Proficient in scripting languages (e.g., R or Python), and other advanced analytical tools (e.g., Sagemaker, Tableau, PowerBI, Quicksight, Visier, Alteryx)
Hands on experience with AI/machine learning techniques and exposure to LLMs for text analysis and natural language processing applications
Highly proficient in Excel and PowerPoint
Highly-organized with strong attention to detail and documentation; results orientation
Deep expertise (PhD, Masters, or equivalent expertise) in a field that uses research to understand and influence human behavior (e.g., Industrial/Organizational Psychology, Organizational Behavior, Behavioral Economics, Social/Personality Psychology, etc.)
10+ years of client-facing People Analytics, Workforce Strategy, Business Intelligence, or Human Capital Consulting experience, working in/with complex organizations, or combination of education and experience
Demonstrated experience leading large-scale HR or analytics programs in a matrixed environment

Nice To Haves

Ability to handle multiple projects while meeting deadlines and documenting progress towards those deadlines
Proficiency in agile and design-thinking methods
Possesses a learning orientation, active exploratory mind, and interest to learn from others
Experience with AWS Cloud suite, Snowflake, Oracle HCM, Service Now
Experience with Bayesian estimation, machine learning, natural language processing, cloud-based computing, and/or Artificial Intelligence strongly preferred.

Responsibilities

Synthesize business goals and strategy with HR, productivity, and market data to build integrated, tangible recommendations on talent and culture topics to drive individual and organizational outcomes; employ consultative and analytical techniques to make recommendations, moving from the “so what” and “now what,” to drive impact across Citizens’.
Consult with business clients on workplace insights including diagnoses, research design, hypothesis testing, advances analyses, visualization, and presentation.
Translate complex analyses for executive audiences and develop visualizations to help people understand findings and insights
Design and consult on talent assessment approaches, both internal and third party; conduct skill and job analyses; measure colleague learning and development, and leadership, methodologies.
Apply best practices for artificial intelligence and machine learning to optimize human capital solutions
Lead, mentor, and develop an analytics team providing technical guidance and development support
Work closely with cross-functional teams, including product, engineering and business stakeholders to identify opportunities for data-driven solutions.
Project manage key initiatives that drive efficiency and value; assist with change management efforts to scale HR analytics solutions across the enterprise; ensure data quality and integrity
Assist in development, execution, and evaluation of client OKRs, human capital KPIs and other measurement strategies to enable business results.
Partner and train clients and HR stakeholders on impactful use of data, data literacy techniques, and use of self-service to drive business outcomes.
Advise on enterprise-level and business unit level analytics work with partners through the organization; contribute to enterprise data governance methods and priorities.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume