Data Science Analyst - LMS Support
About The Position
To transform mental health through compassionate, innovative interdisciplinary care, pioneering research, and the education of future leaders dedicated to advancing the well-being of individuals, families, and their communities. The Data Analyst provides technical assistance to help learners access and navigate online training systems. The Specialist serves as the liaison between end-users and the learning platform. Under direct supervision, this job performs a broad range of operational activities, which may include collecting, organizing, and analyzing information from the University's various internal data systems as well as from external sources. This job also performs assignments related to data manipulation, statistical applications, programming, analysis and modeling.
Requirements
- Minimum requirements include a college or university degree in related field.
- Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.
- Resume (required)
- Cover Letter (required)
Nice To Haves
- Familiarity with Learning Management Systems and Zendesk.
- Strong communication skills with the ability to explain technical information in clear and supportive ways.
- Patience, empathy, and commitment to learner success.
- Detail-oriented and organized, with the ability to manage multiple requests efficiently.
- Comfort with technology and ability to learn new learning management systems.
- Experience with data visualization platforms such as Tableau or Power BI.
- Strong analytical and problem-solving skills.
- Ability to communicate complex findings in accessible ways.
- Detail-oriented with a commitment to data accuracy and quality.
- Experience working with research or program evaluation data strongly preferred.
- Proficiency in Microsoft Office 365.
- Strong Analytical skills.
- Problem-solving skills.
- Organizational skills.
- Verbal and written communication skills.
- Ability to work independently and as part of a team.
Responsibilities
- Monitor and respond promptly to messages in the LMS support email inbox and voicemail line.
- Provide clear, compassionate, and timely support to learners through phone and email.
- Troubleshoot issues with the LMS and know when to escalate or redirect to other team members or the platform provider's support desk.
- Collaborate with the LMS provider's support team to identify, report, and help resolve technical issues.
- Track and share patterns or recurring concerns that may indicate broader system issues.
- Work closely with the Technology & User Support Lead, teaching and learning specialists, and program administrators to improve learner support.
- Contribute to cross-team projects as needed, such as data entry, communications, or general tech assistance.
- Assists in analyzing data for the purpose of extracting applicable information. Performs research projects that provide analysis for a number of programs and initiatives.
- May assist staff or faculty members with data manipulation, statistical applications, programming, analysis and modeling on a scheduled or ad-hoc basis.
- Maintains and analyzes statistical models using general knowledge of best practices in machine learning and statistical inference. Performs maintenance on large and complex research and administrative datasets. Responds to requests and engages other IT resources as needed.
- Perform other related work as needed.
Benefits
- The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Number of Employees
5,001-10,000 employees
