Data & Quality Analyst - Credentialing Specialist (Hybrid)

IDEMIA•Brentwood, TN

2d•Hybrid

About The Position

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Requirements

Customer Relationship Management (CRM) tool experience
Salesforce tool experience
Analytical skills to receive, assemble and report on data records
Extremely attentive to details
Possess a high level of self-motivation and energy, and work with minimal supervision
High organizational and time management skills
Highly developed oral and written communication skills
Fosters working relationships with leadership and other contract Points of Contact
Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
Ability to work as part of a team with excellent interpersonal skills
Minimum 2 years credentialing experience or business knowledge equivalent
Minimum 3 years working in a corporate office environment working with multiple internal and external customers
Customer Relationship Management (CRM) tool
Salesforce tool

Nice To Haves

Bachelor’s or Associates degree preferred

Responsibilities

Uploading sets of candidate data to federal systems to initiate federal background checks
Evaluating data across federal and internal systems and resolving any data mismatch
Quality assurance review of candidate records within federal systems
Follow up and outreach to candidates to obtain missing, incomplete, and mismatched information
Retrieving biometric files to upload to the federal portal
Evaluating data in biometric files to ensure accuracy
Reporting on biometric submittals to ensure full transmission
Resubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identified.
Inputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing process
Oversee all regulatory compliance expectations for state and federal programs
Identifies and recommends improvements to workflows and processes to improve accuracy and efficiency
Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information and employer information
Uses Microsoft Outlook daily to perform administrative duties
Participates in collaborative meetings and may serve as point of contact for specific programs or platforms
Supports recurring internal and external audit of records
Applies concept of continuous improvement to develop new skills during changing initiatives
Communicates with internal personnel as well as external job applicants
Adhere to all company and department employment policies regarding security and confidentiality