INFORMATION TECHNOLOGY SUPERVISOR II

State of California•Sacramento, CA

31d•Hybrid

About The Position

The Data Processing Services Supervisor plans, organizes, and directs the work of the Service Support Operations Unit. This includes supervising technical resources performing production operations activities, Major Incident Response Team (MIRT) participation, and infrastructure support of multiple FTB systems supporting FTB's Personal Income Tax and Business Entities Tax programs. The Information Technology Supervisor II is required to follow the State's management policies and standards, while adhering to industry accepted IT management principles and disciplines. The incumbent ensures effective and consistent application of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices.The Information Technology Supervisor II provides services which encompasses the System Engineering domain. About the Technology Services Division (TSD) The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals.

Requirements

Must meet the Minimum Requirements stated in the Class Specification.
Background Investigation be cleared prior to being hired.
All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class.
Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely.
All employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code.
All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation.
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
A cover letter is required and must be included.
Three professional references, including name, title, and phone number.
In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than 1 type-written page(s) in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement(s): Please describe your leadership philosophy and supervisory style. Please describe a time you led a team through a significant change. What challenges did you face and how did you overcome them?

Nice To Haves

Experience applying customer service and customer support principles in an Information Technology (IT) environment.
Experience leading IT staff in support of a large scale system.
Experience working collaboratively and independently to identify problems and provide resolutions.
Experience communicating technical information to non-technical customers
Experience leading IT staff through an established Incident and/or Problem management processes
Experience in Information Technology Infrastructure Library (ITIL) and/or IT Service Management ( ITSM)
Knowledge of FTB applications such as Taxpayer Folder, Case Management, MyFTB Self Service
Knowledge of FTB Legacy systems such as WASS, PASS, eGateway
Experience leading staff through systematic and/or workload changes
Knowledge of the Department's IT services, systems, applications, infrastructure and database technologies

Responsibilities

Plans, organizes, and directs the work of the Service Support Operations Unit.
Supervising technical resources performing production operations activities
Major Incident Response Team (MIRT) participation
Infrastructure support of multiple FTB systems supporting FTB's Personal Income Tax and Business Entities Tax programs.
Ensures effective and consistent application of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices.
Provides services which encompasses the System Engineering domain.