Data Operations Trainer

Symbria•Woodridge, IL

2d•Onsite

About The Position

POSITION SUMMARYThe primary purpose of the Data Operations Trainer is to create, deliver, and keep up to date a training development plan complete with materials, video and written tutorials, instructions, guides and other learning resources for the following departments: Data Entry, PTCS, Community Advocates and all other Data Entry positions.

Requirements

Pharmacy Technician License and Certification as per State requirements.
Data entry experience; minimum three years.
Demonstrated leadership skills including ability to effectively communicate, develop and assistteam members.
Ability to adapt in a dynamic work environment and make independent decisions.
Strong knowledge of Brand/Generic drugs and medical terminology.
General knowledge of formulary management processes.
Strong knowledge of FrameworkLTC and document imagining software.
General computer knowledge including Microsoft Office: Word, Excel, Teams, and Outlook.
Excellent customer service, interpersonal, verbal and written communication skills.
Ability to travel to alternate pharmacy locations as required by business needs.

Nice To Haves

High School diploma or general education degree (GED), college degree preferred.
Managerial experience required; minimum one year, three years preferred.

Responsibilities

Review Re-Do totals for All pharmacies. Identify trends and opportunity for training.
Communicate effectively with Data Entry Managers and Leads regarding training, retraining, and areas of performance improvement.
Conduct annual competency assessments.
Work with management to develop and implement, and maintain policies and procedures, department goals, including re-do and productivity goals.
Assist in development of programs and process improvement to enhance the level of internal and external customer service provided while developing efficiencies.
Schedule and conduct training as they are needed, requested, and identified.
Maintains records for training programs, participant progress, and program effectiveness.
Any and all duties as assigned.