Data Operations Specialist (Call Center)

Vida Health

1d•$35 - $40•Remote

About The Position

At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives. Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered. Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Vida is seeking a high-caliber Data Operations Specialist to manage the end-to-end lifecycle of our outbound outreach and drive the strategic evolution of our service center. Reporting directly to the Senior Director, you will be responsible for the integrity of our data pipeline, the optimization of dialing strategies and the roadmap for an upcoming application transition. This role is ideal for a data expert who can balance tactical execution with the strategic vision required to drive revenue and operational efficiency in a high-growth environment.

Requirements

Bachelors degree preferred.
Advanced Excel/Google Sheets knowledge- (VLOOKUP, Pivot Tables, Power Query, Data Cleaning) required.
Ability to transform a raw list of 10,000+ leads into a highly segmented, efficient outreach plan.
Strong interest in revenue operations, business forecasting and the "why" behind data trends.
A "measure twice, cut once" approach to data loading to prevent member experience friction.
Ability to present findings and transition updates clearly to senior leadership.

Nice To Haves

Experience with Looker (or similar BI tools) and enterprise dialer software (AWS Connect, Genesys) is preferred.

Responsibilities

Analyze raw lead data to ensure high standards of accuracy and data hygiene.
Formalize complex data into simplified formats for seamless dialer integration.
Execute daily and weekly list uploads to ensure zero downtime for the outreach team.
Apply revenue strategies to categorize lists for maximum engagement and ROI.
Analyze campaign results to suggest data-driven improvements for list prioritization.
Assist with capacity planning to align lead volume with agent availability and staffing levels.
Oversee the end-to-end technical configuration of outbound campaigns within the dialer.
Capture and document the specific nuances of current list-loading and campaign management workflows.
Serve as the Subject Matter Expert when mapping data processes and logic to new platforms.
Identify system gaps and advocate for enhancements cross-functionally to drive long-term efficiency.