Data Operations Intern

Live Nation Entertainment

3d • $24 - $30

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE TEAM The Data Engineering Operations team provides 24/7 support for mission-critical data pipelines and infrastructure serving thousands of users across the organization. We monitor and maintain petabyte-scale data processing systems using Airflow, Databricks, AWS services, and ensure 99.9% uptime for business-critical data delivery. Our team follows incident command protocols, uses PagerDuty for alerting, and collaborates closely with Platform Engineering and Data Engineering teams to resolve issues and prevent recurrence. THE ROLE We are seeking a motivated student to join our 24/7 Data Engineering Operations team for a 10-12 week summer internship. This hands-on role offers real-world experience in production support, incident response, and operational reliability for enterprise-scale data infrastructure. The intern will shadow day shift Operations engineers, responding to pipeline failures, infrastructure incidents, and alerts across our data platform. You'll shadow senior Operations Engineers, learning how to monitor systems, respond to alerts, troubleshoot issues, and communicate with other teams during incidents. Intern Schedule: Monday - Friday, 9:00 AM - 5:00 PM (Day Shift) THE PROJECT WORK Project 1: Runbook Enhancement with AI Assistance Goal: Improve operational documentation using AI-powered tools The Problem: Our runbooks (troubleshooting guides) are outdated, inconsistent, or missing important steps. When incidents happen, engineers waste time searching for information or asking teammates what to do. Your Mission: Modernize our runbook library using Claude Code and MCP integrations to make them more useful, consistent, and easier to maintain. Project 2: Alert Optimization with Intelligent Analysis Goal: Reduce alert noise and improve signal quality using data analysis and AI The Problem: Our team receives hundreds of PagerDuty alerts per day. Many are false positives, duplicates, or low-priority issues that don't require immediate action. This "alert fatigue" makes it harder to identify and respond to real problems quickly. Your Mission: Analyze alert patterns, identify problematic alerts, and propose data-driven optimizations to improve the signal-to-noise ratio. WHAT YOU'LL LEARN: TECHNICAL SKILLS: Data analysis and statistical thinking SQL query writing and optimization Dashboard design and visualization AI-assisted data exploration with Claude Code MCP automation for operations data Stakeholder communication and presentations Metrics-driven decision making Code generation: Write Python scripts, SQL queries, and automation tools Documentation assistance: Draft runbooks, incident reports, and technical docs Troubleshooting support: Use AI to help diagnose errors and suggest fixes Learning accelerator: Quickly understand new technologies and systems Productivity multiplier: Accomplish more with AI-assisted workflows

Requirements

• Must be a graduate student, pursuing a Master's degree in a Computer Science, Engineering etc.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees