Data Operations Analyst

FloresHR, LLC • Charlotte, NC

just now • Hybrid

About The Position

We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Data Operations Analyst is responsible for executing, monitoring, and supporting daily production data processes within the Consumer Directed Healthcare (CDH) domain, including HSAs, FSAs, DCAs, HRAs, and COBRA. The Data Operations Analyst reports to the VP of Process and Planning.

This role ensures accurate, reliable, and timely data operations in a fast-paced environment where precision and accountability are critical. The ideal candidate combines strong SQL expertise, scripting capabilities, and production support experience with a proactive, detail-oriented approach to problem solving.

Requirements

• 1–3 years of experience in data operations, data analysis, or a related analytical role.
• Bachelors degree in Computer Science, Mathematics, Economics, or a related analytical field preferred.
• Strong proficiency in SQL, including writing, optimizing, and troubleshooting complex queries.
• Experience developing or maintaining scripts (SQL-based scripts, shell scripts, or similar).
• Advanced Microsoft Excel skills, including formulas, pivot tables, and data manipulation.
• Experience working with file-based data formats (CSV, TXT, XML, JSON) and secure file transfer methods (SFTP).
• Comfortable working independently in a fast-paced, deadline-driven environment.
• Highly analytical with strong problem-solving skills and exceptional attention to detail.
• Effective communicator with the ability to collaborate across technical and non-technical teams.
• An individual that understands the value of providing a high level of customer service.

Nice To Haves

• Experience in Consumer Directed Healthcare (CDH), benefits administration, or healthcare data environments preferred.
• Familiarity with ETL tools, workflow automation, or scripting languages (Python, PowerShell, Bash) is a plus.

Responsibilities

• Execute, monitor, and support daily production workflows and data processing activities to ensure operational accuracy and timeliness.
• Manage file ingestion processes, including receipt, validation, loading, reconciliation, and troubleshooting of inbound data files.
• Develop, maintain, and optimize SQL queries and scripts used for data extraction, validation, reporting, and operational support.
• Identify, investigate, and resolve data discrepancies, processing errors, and production issues with minimal supervision.
• Perform ongoing data quality checks to ensure compliance with CDH program requirements and regulatory standards.
• Maintain clear and accurate documentation of operational procedures, data flows, file specifications, and issue resolution steps.
• Collaborate with internal teams and external partners to address data-related inquiries and support client needs.
• Recommend and support process improvements, workflow enhancements, and automation opportunities to increase operational efficiency.
• Provide ad hoc reporting and analytical support using SQL and Excel.
• Other duties as assigned.
• Maintain quality work that exemplifies and promotes our company’s core values.

Benefits

• Competitive medical, dental, and vision benefits for employees and their families.
• We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level