Organizational Health & Teammate Experience/Data & Insights Analyst

Truist Financial Corporation•Charlotte, NC

27d•Onsite

About The Position

The Data and Insights Analyst plays a critical role in the successful planning, execution, and follow-through of enterprise-wide and targeted listening strategies. Reporting to the Organizational Health and Teammate Experience Data and Analytics Director, this position is responsible for administering surveys, managing data quality, and providing reports that assist leaders in understanding enterprise health and the relationship between teammate experiences, culture, behavior, and performance. This position serves as a subject matter expert on survey logistics, analytics, and reporting platforms, and is responsible for ensuring that surveys are executed with precision, stakeholder readiness is high, and insights are clear, timely, and actionable. This role also plays a vital part in building organizational understanding of how to use results both responsibly and effectively to improve organizational health. It is a highly collaborative position that requires attention to detail, technical expertise, and a strong sense of discretion and integrity when working with sensitive enterprise and teammate data. Position has in office expectations For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Requirements

Bachelor's degree in Business, Finance or science/academic field, or equivalent education and related training or experience
5+ years of experience in survey administration, people analytics HR systems or employee experience listening programs
Hands-on experience with survey platforms (e.g. Medallia)
Strong Excel skills, with ability to analyze, visualize, and communicate complex data clearly
Understanding organizational behavior and employee experience principles; knowledge of behavioral science and psychology
Strong statistical methods and qualitative analysis (e.g. theme clustering, sentiment analysis)
Proven ability to maintain high accuracy and attention to detail and fast-paced environments
Ability to travel, occasionally overnight

Nice To Haves

Master's degree in finance or equivalent science/academic field

Responsibilities

Support the end-to-end administration of enterprise surveys (e.g. OHI, Teammate Experience, pulses, lifecycle surveys) and ad-hoc listening initiatives
Partner with platform vendors (e.g. Medallia) and internal partners (e.g., Technology, Data and Operations) to manage configurations, timelines, testing, and deployment readiness
Ensure data accuracy, proper user targeting, system integration, and timely delivery across all phases of survey life cycle
Maintain and enhance the survey calendar and manage coordination across multiple business and functional teams
Support the Survey Center of Excellence by developing and managing an enterprise survey intake process, including related guidelines and best practices, and engaging with lines of business to consult on approach, approval and governance processes, and provide effective challenge when necessary
Analyze quantitative and qualitative data from surveys and qualitative listening forums and platforms to deliver clear, compelling insights and summary reports
Build and manage dashboards scorecards and visualization through embedded survey platform
Provide LOB's and functional teams with results in ways that support interpretation business relevance and performance
Track response trends, completion rates, and insights over time to monitor organizational health engagement and behavioral shifts
Incorporate insights across various listening tools and channels to provide a comprehensive view of teammate sentiment trends, including specific areas for improvement and action and noted strengths/improvements
Serve as a trusted resource for HR, LOB and Senior Leaders seeking to understand and act on survey and qualitative listening results
Partner with Organizational Health and Teammate Experience Directors and Program Leads, as well as Organizational Health and Teammate Experience Program Design and Enablement Manager to deliver training, office hours, toolkits, and FAQ materials to build internal capabilities
Support governance protocols, educate users on proper survey usage, and help reinforce behavioral science-based best practices
Provide internal stakeholders and process owners, with usable data to assist in turning insights into action
Protect confidentiality and ethical standards in teammate data handling and reporting
Ensure compliance with internal data, privacy, risk, and regulatory standards
Maintain data dictionaries, metrics definitions, and survey taxonomy to ensure consistency across programs
Regularly work with BURE, HR, Risk and Ethics partners to provide actionable insights and maintain appropriate communications, disclosures, and process documentation

Benefits

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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