Data Entry Supervisor

Guardian Pharmacy Services Management•Boca Raton, FL

11d•Onsite

About The Position

Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida . Why Guardian Pharmacy of Southeast Florida ? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Schedule: M-F 9:00am-5:30 pm This role will be performed onsite at a closed-door pharmacy in Boca Raton, FL. All patient interactions will be over the phone. Comprehensive training provided side by side with training team. Must be comfortable working in a high-volume environment. We offer full time benefits including health, vision, dental and matching 401k options. Ensure all order entry functions are performed in a timely and accurate manner. Ensure all relevant input is complete, accurate and ready for fill by the end of the workday. Provide exemplary customer service to the long-term care facilities we serve. Attributes Required: Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation Relational – ability to build relationships with business unit management and become “trusted advisor” Strategy and Planning – ability to think ahead, plan and manage time efficiently Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level Team Oriented – ability to work effectively and collaboratively with all team members Essential Job Functions (include the following): Ensure high service standards are met for both internal and external customers Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department Assign work volume appropriate to each Data Entry tech’s duties and monitor both productivity and accuracy Manage, monitor, and redirect resources for data entry workflow as needed Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department Work with leadership team to help streamline new facility setup and onboarding Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations. Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations. Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service Other essential functions and duties may be assigned as needed

Requirements

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
High School Diploma or GED required; Bachelor’s Degree in related field preferred
Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)
5+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience required
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate

Responsibilities

Ensure high service standards are met for both internal and external customers
Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
Assign work volume appropriate to each Data Entry tech’s duties and monitor both productivity and accuracy
Manage, monitor, and redirect resources for data entry workflow as needed
Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
Work with leadership team to help streamline new facility setup and onboarding
Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
Other essential functions and duties may be assigned as needed
Ensure all order entry functions are performed in a timely and accurate manner.
Ensure all relevant input is complete, accurate and ready for fill by the end of the workday.
Provide exemplary customer service to the long-term care facilities we serve.

Benefits

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Competitive pay
401(k) with company match
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Paid holidays and sick days
Generous vacation benefits based on years of service