About The Position
The Data Entry Specialist, MI Business Operations is a member of the FUJIFILM Healthcare Americas Corporation (HCUS) Medical Informatics (MI) team with overall responsibility for entering, validating, and maintaining accurate data related to customer support contracts and associated assets within enterprise systems. This role ensures that agreements, renewals, and asset records are correctly linked and up to date to support billing, reporting, and service delivery. The position requires careful attention to detail, familiarity with contract and asset hierarchies, and coordination across operations, finance, and service teams. This position reports to the Manager, MI Operations.
Requirements
- Associate degree or equivalent experience in business administration, data management, or a related field.
- 2+ years of experience in data entry, contract administration, or asset management (experience with ERP systems such as SAP, Oracle, or ServiceNow preferred)
- Experience with ERP and CRM systems such as SAP and Salesforce preferred
- Ability to handle a high volume of work during peak times
- Strong attention to detail and accuracy in data handling.
- Good understanding of service support agreements, warranties, and renewal processes.
- Proficiency in Microsoft Excel and enterprise data systems.
- Ability to work independently while meeting deadlines and maintaining a high level of data quality.
- Effective communication and organizational skills to coordinate with cross-functional teams.
Nice To Haves
- Familiarity with support contract lifecycle processes (e.g., renewals, expirations, coverage validation).
- Experience in managing equipment or software asset records within enterprise asset management or configuration databases.
- Basic understanding of subscription or service revenue recognition terminology.
Responsibilities
- Enter and update support contract data in ERP, CRM, or contract management systems.
- Establish, link, and maintain customer assets under support contracts, ensuring accurate relationships between serial numbers, product IDs, and contract terms.
- Verify contract start and end dates, coverage levels, and entitlements for each asset.
- Perform periodic audits of data to ensure alignment between contracts, service records, and billing systems.
- Process contract renewals, amendments, cancellations, and terminations according to approved procedures.
- Collaborate with operations to resolve discrepancies in asset or contract data.
- Maintain accurate digital and physical records following company data governance policies.
- Generate reports and dashboards to support KPI tracking (e.g., contract coverage rates, active asset counts).
- Support process improvements that enhance data quality and system integration related to contracts and assets.
- Monitor, manage, and respond to email inquiries in shared mailboxes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
