Data Entry Specialist

Lithia & Driveway•Medford, OR

15h•$17 - $24•Onsite

About The Position

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! The Specialist, is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

Requirements

Strong organizational and time-management skills with exceptional attention to detail
Excellent verbal, written, and interpersonal communication abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, etc.)
Ability to multitask, prioritize effectively, and handle sensitive information with discretion and confidentiality
Active listening and critical-thinking skills
Proven ability to adapt quickly to role needs and work independently with minimal supervision
High school diploma or equivalent required
High School graduate or equivalent, 18 years or older required.

Nice To Haves

DMV knowledge preferred
bachelor’s degree in a related field preferred
Prior experience in a business office environment preferred

Responsibilities

Review consumer title and supporting documents and verify accuracy
Print, prepare, audit, and upload required paperwork to complete vehicle purchases
Work directly with customers and internal teams when needed to resolve title issues
Communicate effectively with customers through chat, phone, and CRM/email
Answer customer questions regarding the purchase paperwork
Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)
Scan deal jacket to initiate vehicle payoff
Independently work assigned queues
Document all processes in Salesforce and Smart Sheets to ensure quality tracking
Timely and accurately process titling work in assigned states or regions
Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues
Additional work and tasks as needed