Data Entry Coordinator

Great Day Improvements: A Family of Brands•Sharonville, OH

2d•Hybrid

About The Position

Champion Windows is hiring motivated team players with strong data entry and customer service skills for our Cincinnati corporate office location. The Data Entry Coordinator position is part of the Appointment Support Center team, facilitating sales order generation, sales representative support, and driving excellent customer experience. Location: Sharonville, OH (On-site/Hybrid) Full-time role with rotating schedules that include weekends.

Requirements

Proficiency in Microsoft Office Suite
Strong data entry skills
Exceptional attention to detail
Comfortable with multi-tasking
Ability to work independently
Excellent verbal and written communication skills
Works well in a virtual team environment

Responsibilities

Data entry into the CRM
Process customer information and updates
Communicate with customers, sales reps, and managers for prompt and accurate data entry and appointment scheduling
Factory representative and customer support calls
Provide general administrative support
Receive and audit customer contracts for accuracy and completion
Verify that results provided by sales representatives are accurate
Communicate holds and questions to sales reps, then follow up as necessary
Accountable for identifying and resolving data record duplicates and errors
Provide live support for sales representatives and customers, including phone calls, emails, texts, and Teams messages
Monitor and manage factory representative resources and sales schedule board, including updating resource product and appointment availability