Data Communication Specialist - Associate

UPMC•Pittsburgh, PA

3h•Onsite

About The Position

The Datacomm Specialist - Associate is responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems. The Datacomm Specialist - Associate reviews, organizes, communicates and records all requests for ENG services. Additional responsibilities and accountabilities include basic configuration of data communications devices, design and implementation of local and wide area networking, problem determination knowledge in these areas. The Datacomm Specialist - Associate is expected to review, organize, communicate, and record requests for service additions, deletions, and/or changes within UPMC. The Data Communications Specialist - Associate also will provide technical assistance to departmental personnel, clients, vendors, and other parties as assigned to meet business requirements or provide continued network services. The Datacomm Specialist - Associate works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities. This position also interacts with vendors and suppliers.

Requirements

Typically has familiarity with data communications infrastructure design and support through education or practical experience.
Knowledge of TCP/IP model, OSI model, Common network applications and protocols (DHCP, FTP, TFTP, etc.) is preferred.
Mastery of the essential basic knowledge base for an IT professional.
Ability to perform basic/standard IT procedures and protocols.
Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Nice To Haves

CCENT - Cisco Cert Entry Networking Tech
ITIL - IT Infrastructure Library

Responsibilities

Apprise project manager of status, schedule variances, and outstanding issues.
Balance quality of work with deadlines and budget.
Control project costs and communicate any project-related expenses to project manager.
Assist with network sizing and network troubleshooting.
Assist with installation and support of networks, including LAN/WAN/WLAN systems.
Assist in the implementation and maintenance of data or voice and data communication networks.
Develop working knowledge of multiple communications protocols.
Provide ISD Level I support services for problem calls escalated by the NOC and coordinate with UPMC personnel and vendors to resolve issues.
Report back to the NOC on problem status until resolved.
Record time spent on assignments (projects, initiatives, requests) in accordance with ISD and ISD Enterprise Communications Group Policies and guidelines.
Provide support as required by ISD's Disaster Recovery Plan.
Understand and explain network topologies, network hardware and protocols.
Troubleshoot simple network problems.
Provide on-call support (business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
Coordinate and support installation of data communications network hardware including, but not limited to routers, switches, hubs, servers, terminals, printers, personal computers, controllers, wireless access points, etc. as outlined and documented in assigned project(s) and/or initiative(s).
Plan, publish, maintain, and distribute technical documentation pertaining to UPMC Data Communications network including pictures, procedures, practices, and problem determination guidelines as requested or assigned by the Manager, Data Communications, and/or the Director, ISD Technical Services Department.
Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet UPMC network client requirement(s).
Review all assigned UPMC network client specialized service requests, received through request notification systems and respond to client requests, within service level, providing information as to service(s) and lead-time to meet objective.
Coordinate with client in service delivery activities and all requirements to meet the request, keeping the client current on the status of the service request (i.e. phone call, email, etc.).
Provide on-call support (non-business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
Maintain electronic documentation, as defined by the Manager outlining wiring and interconnection for all UPMC facilities, as approved by the Manager and/or the Director, ISD, including master and intermediate wiring closet configurations, cross-connection to data communications hardware (switches, routers, hubs, etc.), and other hardware as part of all projects and/or initiatives assigned.
Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet UPMC network client requirement(s).
Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Perform site surveys with ISD and client representatives to insure complete and accurate record-keeping and project documentation for requested services, including wiring requirements in support of the client request, specialized power requirements in support of data and/or voice communications hardware.
Provide technical assistance pertaining to guidelines and/or rules/regulations covering wiring systems and network infrastructure connectivity.