Technical Communication Specialist

CPSI

3d • Remote

About The Position

The TruBridge Encoder team is seeking a Technical Content Creator. In this role you will create, edit and maintain video and written documentation for the TruBridge Encoder products, which include SaaS and API offerings as well as a legacy desktop application. In this role you will take ownership of projects from beginning to end, creating clear accurate content for end-users, administrators, developers, and customer support. You will work closely with SMEs to learn about enhancements and for content reviews.

Requirements

• Excellent written and oral communication skills
• Ability to work independently and collaborate effectively
• Experience working in an agile environment
• Excellent attention to detail, accuracy and constancy
• Experience creating training video and technical documentation
• Familiarity with documentation and video editing tools such as MadCap Flare, MadCap Central, and Camtasia, or similar
• Understanding of and experience with topic-based authoring and content reuse
• Strong project management and organization skills including the ability to manage multiple projects, documentation review cycles, and deadlines
• Video and writing samples that demonstrate your work

Nice To Haves

• Experience with issue management and collaboration tools such as Jira and Confluence, or similar
• Experience with version control systems, such as Git
• Experience with HIM encoder software
• CSS and HTML knowledge

Responsibilities

• Develop a deep understanding of the products
• Create high-quality technical videos and written content in an environment with changing priorities and tight deadlines
• Create interactive self-guided training courses using video and written content
• Analyze stories, requirements, use the products, and communicate with SMEs and stakeholders to gather information for content creation
• Manage multiple projects from beginning to end
• Create content independently and in collaboration
• Use best practices and consistency in content creation
• Gather documentation review feedback and implement improvements
• Participate in documentation planning, publishing, process refinement, and improvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed