Data Collection Specialist

C3EL•Scott AFB, IL

5d•Onsite

About The Position

The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical and statistical theory and methods to collect, organize, interpret, and summarize data—providing actionable information in support of the Global Solutions Management–Operations (GSM-O) II contract requirements. (This role is considered "Mission Essential" and may require supporting rotating involves shift work, which includes nights and weekends.)

Requirements

U.S. Citizenship.
An active, in-scope US Government issued Secret clearance.
High school diploma or equivalent, with 3–5 years of relevant experience.
Moderate understanding of IT ticketing processes and systems.
Moderate understanding of data analytics concepts.

Nice To Haves

ITIL 4 Certification

Responsibilities

Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
Collaborate with the network operations team and other internal/external functional areas to ensure functional processes and procedures are followed.
Analyze and identify areas for improvement to increase efficiency, and develop process changes that enable the team to achieve effective integrated outcomes.
Identify and mitigate risks by reporting issues that may impact contractual compliance to operations team leadership.
Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to confirm that next actions are clear and aligned with contract performance goals.
Respond to ad-hoc requests from multiple entities in a timely and professional manner.
Use reporting data to identify and correct non-compliant actions.
Review and validate that tickets follow published processes, including templates, notifications, and update timelines.
Support new hire orientation and provide ongoing training to team members on contractual requirements.

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